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Competitions & Promotions

We regularly run competitions and prize draws, as well as send discount vouchers to our customers. Below are links to the promotions we are currently running.

Competitions and Prize Draws

1. Your relationship with Ideal Shopping Direct Limited (“Ideal”)
  • 1.1 These terms and conditions set out the legally binding contract between Ideal and you in relation to the “Seamless Sunday Sewing Bundle” Prize Draw (the Prize Draw).
  • 1.2 You will be deemed to accept these terms if you enter the Prize Draw.
  • 1.3 Ideal may make changes to these terms from time to time. The most up to date version will be available from Ideal on its website www.createandcraft.com/gb. You should check the terms regularly and if you enter the Prize Draw after the date of any change, it will be on the new terms.
  • 1.4 Ideal shall use and take care of any personal information you provide to Ideal as described in Ideal's Privacy Statement (www.createandcraft.com/gb/privacypolicy), and in accordance with current UK data protection legislation, and will not disclose this personal information to a third party without your consent. By entering the Prize Draw, you agree to the collection, retention, usage and distribution of your personal information in order to process your entry and to contact you about your Prize Draw entry. Relevant data will be destroyed after 3 months. You further agree that, if you are a winner in the Prize Draw, Ideal may publish or make available on request your full name and the county in which you live.
2. Prize Draw Rules
  • 2.1 Every customer who makes a purchase of a product featured on our live Create & Craft UK TV shopping channel during the Seamless Sunday between 07:30am GMT on Sunday 8th November 2020 and 12:00pm GMT on Sunday 8th November 2020 will automatically be entered into the prize draw.
  • This excludes any orders that are subsequently cancelled. There will be one entry per customer order. This prize draw is open to residents of the UK who are 18 years of age or over. (Residents of Northern Ireland are excluded). Entries on behalf of another person will not be accepted and joint submissions are not allowed.
  • 2.2 1 winner will be selected by a random draw on Monday 9th November 2020. The winner will be announced during the hours of 06:45am GMT Sunday 15th November and 13:30pm GMT Sunday15th November 2020. The winner will also be contacted via email following the announcement. If the winner does not respond to Ideal’s email within 7 days of being notified by Ideal, then the winner's prize will be forfeited and Ideal shall be entitled to select another winner in accordance with the process described above (and that winner will have to respond to notification of their win within 7 days or else they will also forfeit their prize). If a winner rejects their prize or the entry is invalid or in breach of these rules, the winner's prize will be forfeited and Ideal shall be entitled to select another winner.
  • 2.3 The prize is a bundle of Sewing products worth a combined value of £615.90
    Item Code Description SP
    ? Korbond large Sewing Box Bundle £105.68
    457756 Lets Get Sewing Project Book 7 £8.99
    556538 Mini Steam Iron £18.99
    514615 SEAMS Gift Set £36.00
    556536 Essential Squaring Bundle £28.50
    556535 Christmas Tree Triangle Bundle £39.99
    406475 Gutermann Machine Embroidery Thread Kit Rayon 40 - 7 x 200m Reels £19.99
    544177 Playing with squares - 3 Ruler Bundle £17.39
    508815 Craft Bag - Shoulder - Sew It £14.99
    451238 Odif 404 250ml spray £8.99
    375656 Wooden Metre Stick £3.50
    598698 Dressmaking Gift Set - Age Restriction? must be over 18 £41.99
    570459 Maple Farm Tilda Friends Cow Kit £29.99
    598688 Sashiko Apron Kit £24.99
    514488 Wedges Quilting Collection? - Includes 2 x patchwork templates and a ruler £34.99
    293403 Pack of 3 Hemline Fabric Stabiliser Iron on and Tear-A-Way 90 x 50cm £12.99
    598690 Sashiko Tote Bag Kit £24.99
    185036 PURElite 3 in 1 LED Magnifying Lamp £49.99
    506047 Golden Glamour Collection - Desk Organiser, Pin Dish, Scissors, and Thread Cutter £49.99
    645137 Knitting Design Ceramic Mug £9.99
    406475 Gutermann Machine Embroidery Thread Kit Rayon 40 - 7 x 200m Reels £19.99
    293403 Pack of 3 Hemline Fabric Stabiliser Iron on and Tear-A-Way 90 x 50cm £12.99
  • 2.4 Only entries placed by residents of the UK who are aged 18 years or over at the time of entering will be included in the Prize Draw. Employees of Ideal or its group companies, any company involved in the Prize Draw, or any advertising agency or web company connected with Ideal, are not eligible to enter. Proof of identity and age may be required and Ideal reserves the right to verify the eligibility of all entrants.
  • 2.5 If the entry is invalid or in breach of these rules, the winner's prize will be forfeited and Ideal shall be entitled to select another winner.
  • 2.6 The prize is non-transferable, non-exchangeable and there is no cash alternative. Ideal reserves the right to substitute a prize of equal or greater value at any time.
  • 2.7 Ideal accepts no responsibility for any damage, loss, liabilities, injury or disappointment incurred or suffered by you as a result of entering the Prize Draw or accepting the prize. Ideal further disclaims liability for any injury or damage to your or any other person's computer relating to or resulting from participation in or downloading any materials in connection with the Prize Draw. Ideal accepts no responsibility for entries that are lost, delayed, damaged, misdirected or incomplete or cannot be delivered or entered for any technical or other reason.
  • 2.8 Ideal reserves the right from time to time and at any time to cancel, discontinue, temporarily or permanently, or amend the Prize Draw or these rules, with or without prior notice (including, without limitation, in the case of anticipated, suspected or actual fraud).
  • 2.9 In the event of any dispute regarding the rules, notice, conduct or result of the Prize Draw, the decision of Ideal shall be final and binding and no other correspondence or discussion shall be entered into.
3. General Legal Terms
  • 3.1 The Prize Draw is organised by Ideal Shopping Direct Limited of Ideal Home House, Newark Road, Peterborough, PE1 5WG. 3.2 These terms, together with Ideal's website (www.createandcraft.com/gb) terms of use and Privacy Statement, constitute the whole legal agreement between you and Ideal in relation to your entry in to the Prize Draw.
  • 3.3 Nothing in these terms excludes or limits Ideal's liability for losses which may not be excluded or limited by applicable law. Subject to this, Ideal shall not be liable to you for any loss or damage which may be suffered by you in relation to your entry to the Prize Draw, including indirect or consequential losses such as loss of profit, loss of goodwill or business reputation, or loss of data suffered by you.
  • 3.4 Ideal shall not be liable for any failure to comply with its obligations where the failure is caused by something outside its reasonable control. Such circumstances shall include, but not be limited to, weather conditions, fire, flood, hurricane, strike, industrial dispute, war, hostilities, political unrest, riots, civil commotion, inevitable accidents, supervening legislation or any other circumstances amounting to force majeure.
  • 3.5 You acknowledge and agree that each member of the group of companies of which Ideal is a part may directly enforce, and rely upon, any provision of these terms. Other than this, no other person or company may benefit from these terms.
  • 3.6 These terms shall be governed by English law. Ideal and you agree to submit to the exclusive jurisdiction of the courts of England to resolve any legal matter arising from these terms.
  • Spend over £40 and be in the chance to win a FREE The Craft Hut Art Resin by Jenflow Starter Kit 750g, worth £39.99 (5th November – 12th November)
  • The competition is for a chance to win 1 (The Craft Hut Art Resin by Jenflow Starter Kit 750g, worth £39.99 from the Promoter. In order to be in with the chance to win the Prize, the entrant must purchase any eligible The Craft Hut products (listed below) between 06:00 on 04th November and 23:59 on 12th November 2020. The winner will be selected at random after the closing date from the eligible entries.
  • The competition is open to all UK residents, excluding Northern Ireland, who are 18 years or over. Employees and agents of the Promoter are not permitted to enter this competition.
  • Only one entry per order is permitted. Entries on behalf of another person will not be accepted.
    • 646066
    • 646068
    • 646070
    • 646072
    • 646074
    • 646075
    • 646076
    • 646077
    • 646079
    • 646080
    • 646081
    • 646082
    • 646085
    • 646086
    • 646087
    • 646088
    • 646089
    • 646090
    • 646091
    • 646092
  • Orders cancelled will not be entered into the competition.
  • Entries to the draw shall be accepted from 06:00 on 4th November 2020 and the closing date is 23:59 on 12th November 2020.
  • The winner will be drawn at random on 13th November 2020 from all eligible entries received.
  • The winner will be contacted by the email address provided upon purchase.
  • If the winner does not respond to promoters’ email within 7 days of being notified, then the winner will forfeit the Prize and the promoter shall select another winner from all eligible entries.
  • The Promoter reserves the right to reject those entries which it considers, in its absolute discretion, do not comply with these T&C’s or are fraudulent.
  • The decision of the Promoter in all matters is final and binding and no correspondence shall be entered into.
  • The Promoter reserves the right to amend, extend or withdraw the competition at any time due to circumstances beyond its reasonable control.
  • The Promoter shall not be liable for any interruption to the competition due to circumstances beyond its reasonable control.
  • The Promoter reserves the right to provide a substitute prize of equivalent quality and price in the event of unavailability of the Prize.
  • Please note that there is no cash alternative to the Prize.
  • By submitting an entry, entrants agree to be bound by these terms and conditions.
  • The Promoter reserves the right, acting reasonably and in accordance with all relevant legislation and codes of practice, to vary these terms and conditions, at any time.
  • The Promotion is subject to the laws of England and Wales and the courts of England and Wales shall have non-exclusive jurisdiction.
  • Personal data collected for purposes of Competition only and will be processed in accordance with the provisions of Promoter’s privacy policy, available at www.createandcraft.co.uk
  • The Promoter/Data Controller is Ideal Shopping Direct Limited, a company registered in England and Wales under company registration number 01534758 with registered office at Ideal Home House, Newark Road, Peterborough, PE1 5WG, United Kingdom.
1. Your relationship with Ideal Shopping Direct Limited (“Ideal”)
  • 1.1 These terms and conditions set out the legally binding contract between Ideal and you in relation to the "Crafters Companion Birthday Giveaway” promotional prize draw (the Prize Draw).
  • 1.2 You will be deemed to accept these terms if you enter the Prize Draw.
  • 1.3 Ideal may make changes to these terms from time to time. The most up to date version will be available from Ideal on its website www.createandcraft.com/gb. You should check the terms regularly and if you enter the Prize Draw after the date of any change, it will be on the new terms.
  • 1.4 Ideal shall use and take care of any personal information you provide to Ideal as described in Ideal's Privacy Statement (www.createandcraft.com/gb/privacypolicy), and in accordance with current UK data protection legislation, and will not disclose this personal information to a third party without your consent. By entering the Prize Draw, you agree to the collection, retention, usage and distribution of your personal information in order to process your entry and to contact you about your Prize Draw entry. Relevant data will be destroyed after 3 months. You further agree that, if you are a winner in the Prize Draw, Ideal may publish or make available on request your full name and the county in which you live.
2. Prize Draw Rules
  • 2.1 Every transaction containing Crafter's Companion products purchased during our Crafter's Companion Birthday Event, launching 06:45 GMT Friday 23rd October and Ending Sunday 1st November 23:39 GMT will automatically be entered in to the prize draw. Customers who place multiple transactions will be entered multiple times relevant to the amount of qualifying transactions. For avoidance of doubt each transaction containing Crafter's Companion product equals 1 entry to the prize draw. This excludes any orders that are subsequently cancelled. There will be one entry per customer order but multiple customer orders are permitted. This prize draw is open to residents of the UK who are 18 years of age or over. (Residents of Northern Ireland are excluded). Entries on behalf of another person will not be accepted and joint submissions are not allowed.
  • 2.2 There will be one winner. The winner will be selected by a random draw on Friday 6th November 2020 and contacted via email following the draw. If a winner does not respond to Ideal’s email within 7 days of being notified by Ideal, then the winner's prize will be forfeited and Ideal shall be entitled to select another winner in accordance with the process described above (and that winner will have to respond to notification of their win within 7 days or else they will also forfeit their prize). If a winner rejects their prize or the entry is invalid or in breach of these rules, the winner's prize will be forfeited and Ideal shall be entitled to select another winner.
  • 2.3 The prize is a collection of Crafter's Companion Products worth over £2,500.
  • 2.4 Only entries placed by residents of the UK who are aged 18 years or over at the time of entering will be included in the Prize Draw. Employees of Ideal or its group companies, any company involved in the Prize Draw, or any advertising agency or web company connected with Ideal, are not eligible to enter. Proof of identity and age may be required and Ideal reserves the right to verify the eligibility of all entrants.
  • 2.5 If the entry is invalid or in breach of these rules, the winner's prize will be forfeited and Ideal shall be entitled to select another winner.
  • 2.6 The prize is non-transferable, non-exchangeable and there is no cash alternative. Ideal reserves the right to substitute a prize of equal or greater value at any time.
  • 2.7 Ideal accepts no responsibility for any damage, loss, liabilities, injury or disappointment incurred or suffered by you as a result of entering the Prize Draw or accepting the prize. Ideal further disclaims liability for any injury or damage to your or any other person's computer relating to or resulting from participation in or downloading any materials in connection with the Prize Draw. Ideal accepts no responsibility for entries that are lost, delayed, damaged, misdirected or incomplete or cannot be delivered or entered for any technical or other reason.
  • 2.8 Ideal reserves the right from time to time and at any time to cancel, discontinue, temporarily or permanently, or amend the Prize Draw or these rules, with or without prior notice (including, without limitation, in the case of anticipated, suspected or actual fraud).
  • 2.9 In the event of any dispute regarding the rules, notice, conduct or result of the Prize Draw, the decision of Ideal shall be final and binding and no other correspondence or discussion shall be entered into.
3. General Legal Terms
  • 3.1 The Prize Draw is organised by Ideal Shopping Direct Limited of Ideal Home House, Newark Road, Peterborough, PE1 5WG.
  • 3.2 These terms, together with Ideal's website (www.createandcraft.com/gb) terms of use and Privacy Statement, constitute the whole legal agreement between you and Ideal in relation to your entry in to the Prize Draw.
  • 3.3 Nothing in these terms excludes or limits Ideal's liability for losses which may not be excluded or limited by applicable law. Subject to this, Ideal shall not be liable to you for any loss or damage which may be suffered by you in relation to your entry to the Prize Draw, including indirect or consequential losses such as loss of profit, loss of goodwill or business reputation, or loss of data suffered by you.
  • 3.4 Ideal shall not be liable for any failure to comply with its obligations where the failure is caused by something outside its reasonable control. Such circumstances shall include, but not be limited to, weather conditions, fire, flood, hurricane, strike, industrial dispute, war, hostilities, political unrest, riots, civil commotion, inevitable accidents, supervening legislation or any other circumstances amounting to force majeure.
  • 3.5 You acknowledge and agree that each member of the group of companies of which Ideal is a part may directly enforce, and rely upon, any provision of these terms. Other than this, no other person or company may benefit from these terms.
  • 3.6 These terms shall be governed by English law. Ideal and you agree to submit to the exclusive jurisdiction of the courts of England to resolve any legal matter arising from these terms.

Promotions

  • Promotion runs from 12th November - 15th November 2020
  • Participants will be eligible for postage of £3 per order with 3 Craft purchases from 06:00 GMT on Thursday 12th November to 23:59 GMT Sunday 15th November 2020. Please note, this Offer excludes Create & Craft Membership Subscriptions.
  • The Offer is open to all UK residents who are 18 years or over.
  • Purchases can be made via the Create and Craft website, www.createandcraft.com/gb, IVR and Phoneline for the offer. No Promotional code is required.
  • Orders placed after the closing time will not be eligible for the Offer.
  • The Promoter reserves the right to reject those entries which it considers, in its absolute discretion, do not comply with these T&Cs or are fraudulent.
  • The decision of the Promoter in all matters is final and binding and no correspondence shall be entered into.
  • The Promoter reserves the right to amend, extend or withdraw the Offer at any time due to circumstances beyond its reasonable control.
  • The Promoter shall not be liable for any interruption to the Offer due to circumstances beyond its reasonable control.
  • The Promoter reserves the right, acting reasonably and in accordance with all relevant legislation and codes of practice, to vary these terms and conditions, at any time.
  • The Promotion is subject to the laws of England and Wales and the courts of England and Wales shall have non-exclusive jurisdiction.
  • Personal data collected for purposes of fulfilling your order and will be processed in accordance with the provisions of Promoter’s privacy policy, available at www.createandcraft.com/gb
  • Participants are able to sign up to marketing preferences in the account opening process and/or their existing account.
  • The Promoter/Data Controller is Create & Craft, a division of Ideal Shopping Direct Limited, a company registered in England and Wales under company registration number 01534758 with registered office at Ideal Home House, Newark Road, Peterborough PE1 5WG United Kingdom.
  • Promotion runs from 5th November - 11th November 2020
  • Participants will be eligible for postage of £2.99 per item and £3.99 per order with all Craft purchases between 06: GMT on Thursday 5th November to 23:59 GMT Wednesday 11th November. Please note, this Offer excludes Create & Craft Membership Subscriptions.
  • The Offer is open to all UK residents, excluding Northern Ireland, who are 18 years or over.
  • Purchases can be made via the Create and Craft website, www.createandcraft.com/gb, IVR and Phoneline for the offer. No Promotional code is required.
  • Orders placed after the closing time will not be eligible for the Offer.
  • The Promoter reserves the right to reject those entries which it considers, in its absolute discretion, do not comply with these T&C’s or are fraudulent.
  • The decision of the Promoter in all matters is final and binding and no correspondence shall be entered into.
  • The Promoter reserves the right to amend, extend or withdraw the Offer at any time due to circumstances beyond its reasonable control.
  • The Promoter shall not be liable for any interruption to the Offer due to circumstances beyond its reasonable control.
  • The Promoter reserves the right, acting reasonably and in accordance with all relevant legislation and codes of practice, to vary these terms and conditions, at any time.
  • The Promotion is subject to the laws of England and Wales and the courts of England and Wales shall have non-exclusive jurisdiction.
  • Personal data collected for purposes of fulfilling your order and will be processed in accordance with the provisions of Promoter’s privacy policy, available at www.createandcraft.co.uk. Participants are able to sign up to marketing preferences in the account opening process and/or their existing account.
  • The Promoter/Data Controller is Create & Craft, a division of Ideal Shopping Direct Limited, a company registered in England and Wales under company registration number 01534758 with registered office at Ideal Home House, Newark Road, Peterborough, PE1 5WG United Kingdom.

These Terms and Conditions of Membership ("Terms") are applicable when you purchase your subscription to the Tattered Lace Digital Magazine ("Subscription"), item code 598400.

Your Subscription entitles you to:
  • 12 issues of the Tattered Lace Magazine available online every month, starting with Issue 85. Each issue will be a 60 page (approx.) magazine. In addition, you will receive a taster version of issue 84 to preview while waiting for issue 85.
  • Digitally downloadable SVG cutting files for each of the projects included in the magazine.
  • Access to our Exclusive Tattered Lace Education Centre on the createandcraft.com website, containing Tattered Lace video projects, plus free downloads of papers and templates. New content will be added to the area every month.
Please note...
  • To subscribe, you must be aged 18 or over.
  • Your first full edition, Issue 85 will be available online from 6th December 2020; subsequent issues will be online from the 6th of each month.
  • In addition, a taster version of issue 84 will be available to preview from the day that you purchase your subscription.
  • Once you’ve purchased your Subscription you will have access to the Tattered Lace Education Centre, available from ‘My Account’.
  • The information that you provide about yourself will only be used in accordance with Create and Craft’s Privacy Policy.
Cancellation
  • You have the right to cancel your annual Subscription at any time within 14 days of purchase; if you cancel before accessing the online content on 6th December you will receive a full refund. If you cancel by 20th December you will receive a full refund, less the £29.99 cost of Issue 85.
  • To exercise the right to cancel, you must notify us in writing or by email to the addresses set out below, and you will receive any refund of your Subscription fee, as detailed above.
  • If you cancel Subscription by 20th December, we will remove access to the online Tattered Lace Education Center.
  • If you wish to cancel your Subscription after 14 days, refund of the Subscription fee cannot be given.
  • This right to cancel is in addition to your consumer right to cancel your Subscription within 14 days of purchase. The cancellation period starts to run from the day after you purchase your Subscription.
  • Refunds can only be made to the credit/debit card originally used for purchase of the Subscription.
  • Notice must be given in writing to: Tattered Lace Magazine Subscription, Ideal Shopping Direct Limited, Ideal Home House, Newark Road, Peterborough PE1 5WG, or email us at [email protected]

Upon expiry, cancellation or termination of your Subscription, access rights to the Tattered Lace Education Center on www.createandcraft.com and the contents therein is terminated.

General
  • Please read these Terms carefully. By taking out a Subscription and/or using the benefits provided, you accept these Terms. If you are reading an electronic copy of these Terms, please print or save a copy for your records. Create and Craft reserve the right to cancel your Subscription if you do not comply with these Terms.
  • You may not transfer or assign any or all of your rights or obligations under these Terms.
  • These Terms are correct as of the date below and shall be governed by and construed in accordance with the laws of England, and any disputes will be decided only by the English courts.
  • Create and Craft reserves the right to change these Terms, at any time, on reasonable notice for legal, regulatory, business or policy reasons. Subscribers who continue to use or accept the Subscription benefits following such a change will be considered to have accepted the updated Terms.
  • A person who is not a party to these Terms shall have no right under the Contract (Rights of Third Parties) Act 1999 to enforce any term of these terms and conditions, but this shall not affect any right or remedy of a third party which exists or is available apart from that Act.
  • By accessing the Exclusive Tattered Lace Education Centre on the createandcraft.com website, or by otherwise accessing any content found in the magazine or on this website, you are deemed to have accepted and to be bound by the Terms and Conditions which apply to this website www.createandcraft.com. In addition to those Terms and Conditions, the following terms apply:
    • The copyright and other intellectual property rights in the contents and design of this website and any material e-mailed to you, provided on CD ROM, USB or otherwise supplied or made available to you in conjunction with your Subscription, including through access to the Exclusive Tattered Lace Education Center, (such contents, design and materials being collectively referred to as the 'Tattered Lace Content'), is the property of Create and Craft or its licensors.
    • You acknowledge and agree that the Tattered Lace Content is made available for your personal, non-commercial use only and that you may only display on a computer screen, download and print such material and content for such purpose. However, you may not download and share any video content. In particular, but without limiting the general application of the restrictions contained in the preceding sentence, you may not (and agree not to assist or facilitate a third party to) do any of the following (without our permission in writing):
      • Reproduce, store in or post or publish on or link or transmit to any other website, newsgroup, social media site (including without limitation Facebook, Twitter, Pinterest, Instagram, YouTube), mailing list, electronic bulletin board, server or other storage device connected to a network all or any part of the Tattered Lace Content; or
      • Modify, publish, transmit, participate in the transfer or sale of, reproduce, create derivative works from, distribute, perform, display, or in any way exploit all or any part of the Tattered Lace Content (other than as permitted by Create and Craft’s Angel Policy below); or
      • Remove any copyright or trade mark notice from any of the Tattered Lace Content.
  • Access to the content in the Tattered Lace Education Centre is included in your Subscription. You are responsible for the payment of all other charges associated with your use of this site. If your use of this site or your Subscription is terminated by us, you will not be entitled to receive a refund. You will continue to be responsible for any fees or other charges incurred by you prior to such termination.
  • The Exclusive Tattered Lace Education Centre on the website www.createandcraft.com is only open to you if you take out a Subscription. You are solely responsible for the confidentiality, use of and access to the Tattered Lace Education Centre and the Tattered Lace Content using your password. You agree to notify us immediately if you become aware of any loss or theft of your password or of any unauthorised use of your password or of the Tattered Lace Content. You will provide us with accurate, complete subscription information (including in particular your e-mail address) and inform us of any changes to such information. You should not share your password with any other person.
Create and Craft’s Angel Policy

As long as all dies are cut on a standard home die cutting machine and all projects are handmade there is no limit to how many can be sold or where they can be sold. Cuts made using a standard home die cutting machine may also be sold but papers and printed sheets, whether from a CD-ROM, USB or free download must not be printed and sold but can be cut and used on handmade projects to be sold. If cuts are made on an electronic machine, such as (but not limited to) the Brother Scan & Cut or Silhouette Cameo, then designs may be re-sized and handmade finished projects may be sold (but die cut shapes cannot be sold). Reproduction or replication of designs in any format other than being cut with a die cutting machine is not permitted.

Create and Craft is a trading name of Ideal Shopping Direct Limited, Ideal Home House, Newark Road, Peterborough PE1 5WG.

These Terms and Conditions of Membership ("Terms") are applicable when you purchase your subscription to the Tattered Lace Magazine ("Subscription"), item code 598398.

Your Subscription entitles you to:
  • 12 issues of the Tattered Lace Magazine, starting with Issue 85, delivered to your door, free of charge, every month. Each issue will be a 60 page (approx.) magazine, containing projects, templates and diagrams with a separate pack of papers.
  • The first issue of the subscription (Issue 85) will be delivered by the 16th December 2020 if purchased before 9th December. For orders placed after 9th December, issue 85 will be shipped within 3 to 5 days. Future issues will be delivered by the 16th of the month, starting with issue 86 by the 16th January 2021.
  • One die and one embossing folder, worth £19.99 on the cover of every issue.
  • A bonus die set, worth £29.99, delivered every quarter.
  • Access to our Exclusive Tattered Lace Education Centre on the createandcraft.com website, containing Tattered Lace video projects, plus free downloads of papers and templates. New content will be added to the area every month.
Please note...
  • To subscribe, you must be aged 18 or over.
  • Delivery will be free of charge.
  • If you change your delivery address at any stage, you MUST inform Customer Services, either by telephone on 08717 123455* or by email to [email protected]
  • Once you’ve purchased your Subscription you will have access to the Tattered Lace Education Centre, available from ‘My Account’.
Gifts
  • You may purchase more than one Subscription and select a different address for delivery of the magazines. However, please be aware that you will remain the account holder for both Subscriptions; access to the Exclusive online Tattered Lace Education Centre will be via your log-in details. Unfortunately, we are unable to set up a second Subscription account at this time.
  • This offer ends on January 3rd 2021.
  • The information that you provide about yourself will only be used in accordance with Create and Craft’s Privacy Policy.
Cancellation
  • You have the right to cancel your annual Subscription at any time within 14 days of purchase; if you cancel within 14 days you will receive a full refund, less the £12.99 cost of Issue 85.
  • To exercise the right to cancel, you must notify us in writing or by email to the addresses set out below, and you will receive any refund of your Subscription fee, as detailed above.
  • If you cancel Subscription within 14 days, we will remove access to the online Tattered Lace Education Centre. You will also not receive the quarterly dies.

Please note: If you do not return the magazine and die and embossing folder, unused, during this 14 day cancellation period, you will not be entitled to cancel your Subscription, and a refund of the Subscription fee will not be given.

  • If you wish to cancel your Subscription after 14 days, refund of the Subscription fee cannot be given.
  • This right to cancel is in addition to your consumer right to cancel your Subscription within 14 days of purchase. The cancellation period starts to run from the day after you purchase your Subscription.
  • Refunds can only be made to the credit/debit card originally used for purchase of the Subscription.
  • Notice must be given in writing to: Tattered Lace Magazine Subscription, Ideal Shopping Direct Limited, Ideal Home House, Newark Road, Peterborough PE1 5WG, or email us at [email protected].

Upon expiry, cancellation or termination of your Subscription, access rights to the Tattered Lace Education Centre on www.createandcraft.com and the contents therein is terminated.

General
  • Please read these Terms carefully. By taking out a Subscription and/or using the benefits provided, you accept these Terms. If you are reading an electronic copy of these Terms, please print or save a copy for your records. Create and Craft reserve the right to cancel your Subscription if you do not comply with these Terms.
  • You may not transfer or assign any or all of your rights or obligations under these Terms.
  • These Terms are correct as of the date below and shall be governed by and construed in accordance with the laws of England, and any disputes will be decided only by the English courts.
  • Create and Craft reserves the right to change these Terms, at any time, on reasonable notice for legal, regulatory, business or policy reasons. Subscribers who continue to use or accept the Subscription benefits following such a change will be considered to have accepted the updated Terms.
  • A person who is not a party to these Terms shall have no right under the Contract (Rights of Third Parties) Act 1999 to enforce any term of these terms and conditions, but this shall not affect any right or remedy of a third party which exists or is available apart from that Act.
  • By accessing the Exclusive Tattered Lace Education Centre on the createandcraft.com website, or by otherwise accessing any content found in the magazine or on this website, you are deemed to have accepted and to be bound by the Terms and Conditions which apply to this website www.createandcraft.com. In addition to those Terms and Conditions, the following terms apply:
    • The copyright and other intellectual property rights in the contents and design of this website and any material e-mailed to you, provided on CD ROM, USB or otherwise supplied or made available to you in conjunction with your Subscription, including through access to the Exclusive Tattered Lace Education Centre, (such contents, design and materials being collectively referred to as the 'Tattered Lace Content'), is the property of Create and Craft or its licensors.
    • You acknowledge and agree that the Tattered Lace Content is made available for your personal, non-commercial use only and that you may only display on a computer screen, download and print such material and content for such purpose. However, you may not download and share any video content. In particular, but without limiting the general application of the restrictions contained in the preceding sentence, you may not (and agree not to assist or facilitate a third party to) do any of the following (without our permission in writing):
      • Reproduce, store in or post or publish on or link or transmit to any other website, newsgroup, social media site (including without limitation Facebook, Twitter, Pinterest, Instagram, YouTube), mailing list, electronic bulletin board, server or other storage device connected to a network all or any part of the Tattered Lace Content; or
      • Modify, publish, transmit, participate in the transfer or sale of, reproduce, create derivative works from, distribute, perform, display, or in any way exploit all or any part of the Tattered Lace Content (other than as permitted by Create and Craft’s Angel Policy below); or
      • Remove any copyright or trade mark notice from any of the Tattered Lace Content.
  • Access to the content in the Tattered Lace Education Centre is included in your Subscription. You are responsible for the payment of all other charges associated with your use of this site. If your use of this site or your Subscription is terminated by us, you will not be entitled to receive a refund. You will continue to be responsible for any fees or other charges incurred by you prior to such termination.
  • The Exclusive Tattered Lace Education Centre on the website www.createandcraft.com is only open to you if you take out a Subscription. You are solely responsible for the confidentiality, use of and access to the Tattered Lace Education Centre and the Tattered Lace Content using your password. You agree to notify us immediately if you become aware of any loss or theft of your password or of any unauthorised use of your password or of the Tattered Lace Content. You will provide us with accurate, complete subscription information (including in particular your e-mail address) and inform us of any changes to such information. You should not share your password with any other person.
Create and Craft’s Angel Policy

As long as all dies are cut on a standard home die cutting machine and all projects are handmade there is no limit to how many can be sold or where they can be sold. Cuts made using a standard home die cutting machine may also be sold but papers and printed sheets, whether from a CD-ROM, USB or free download must not be printed and sold but can be cut and used on handmade projects to be sold. If cuts are made on an electronic machine, such as (but not limited to) the Brother Scan & Cut or Silhouette Cameo, then designs may be re-sized and handmade finished projects may be sold (but die cut shapes cannot be sold). Reproduction or replication of designs in any format other than being cut with a die cutting machine is not permitted.

Create and Craft is a trading name of Ideal Shopping Direct Limited, Ideal Home House, Newark Road, Peterborough PE1 5WG.

* Calls will cost 13p per minute plus your phone company's access charge

These Terms and Conditions of Membership ("Terms") are applicable when you purchase your subscription to Ink Lily ("Subscription"), item code 495187.

Your Subscription entitles you to:
  • 180 Pen Set with 29 Stamps for 15 Lessons
  • Access to our Exclusive Ink Lily Education Centre on the createandcraft.com website, containing Ink Lily video content. New content will be added to the area every month.
Please note...
  • To subscribe, you must be aged 18 or over.
  • Once you’ve purchased your Subscription you will have access to the Ink Lily Education Centre, available from ‘My Account’.
  • Gifts: You may purchase more than one Subscription and select a different address for delivery of the pens and stamps. However, please be aware that you will remain the account holder for both Subscriptions; access to the Exclusive online Ink Lily Education Centre will be via your log-in details. Unfortunately, we are unable to set up a second Subscription account at this time.
  • The information that you provide about yourself will only be used in accordance with Create and Craft’s Privacy Policy.
Cancellation
  • You have the right to cancel this Subscription at any time within 14 days of purchase; if you cancel within 14 days you must return the pen set and stamps.
  • If you cancel Subscription within 14 days, we will remove access to the online Ink Lily Education Centre.
    Please note: If you do not return the products, unused, during this 14 day cancellation period, you will not be entitled to cancel your Subscription, and a refund of the Subscription fee will not be given.
  • If you wish to cancel your Subscription after 14 days, refund of the Subscription fee cannot be given.
  • This right to cancel is in addition to your consumer right to cancel your Subscription within 14 days of purchase. The cancellation period starts to run from the day after you purchase your Subscription. Click here for more information about your cancellation rights.
  • Refunds can only be made to the credit/debit card originally used for purchase of the Subscription.
  • Upon expiry, cancellation or termination of your Subscription, access rights to the Ink Lily Education Centre on www.createandcraft.com and the contents therein is terminated.
General
  • Please read these Terms carefully. By taking out a Subscription and/or using the benefits provided, you accept these Terms. If you are reading an electronic copy of these Terms, please print or save a copy for your records. Create and Craft reserve the right to cancel your Subscription if you do not comply with these Terms.
  • You may not transfer or assign any or all of your rights or obligations under these Terms.
  • These Terms are correct as of the date below and shall be governed by and construed in accordance with the laws of England, and any disputes will be decided only by the English courts.
  • Create and Craft reserves the right to change these Terms, at any time, on reasonable notice for legal, regulatory, business or policy reasons. Subscribers who continue to use or accept the Subscription benefits following such a change will be considered to have accepted the updated Terms.
  • A person who is not a party to these Terms shall have no right under the Contract (Rights of Third Parties) Act 1999 to enforce any term of these terms and conditions, but this shall not affect any right or remedy of a third party which exists or is available apart from that Act.
  • By accessing the Exclusive Ink Lily Education Centre on the createandcraft.com website, or by otherwise accessing any content on this website, you are deemed to have accepted and to be bound by the Terms and Conditions which apply to this website www.createandcraft.com. In addition to those Terms and Conditions, the following terms apply:
    • The copyright and other intellectual property rights in the contents and design of this website and any material e-mailed to you, provided on CD ROM or otherwise supplied or made available to you in conjunction with your Subscription, including through access to the Exclusive Ink Lily Education Centre, (such contents, design and materials being collectively referred to as the Ink Lily Content'), is the property of Create and Craft or its licensors.
    • You acknowledge and agree that the Ink Lily Content is made available for your personal, non-commercial use only and that you may only display on a computer screen, download and print such material and content for such purpose. However, you may not download and share any video content. In particular, but without limiting the general application of the restrictions contained in the preceding sentence, you may not (and agree not to assist or facilitate a third party to) do any of the following (without our permission in writing):
      • Reproduce, store in or post or publish on or link or transmit to any other website, newsgroup, social media site (including without limitation Facebook, Twitter, Pinterest, Instagram, YouTube), mailing list, electronic bulletin board, server or other storage device connected to a network all or any part of the Ink Lily Content; or
      • Modify, publish, transmit, participate in the transfer or sale of, reproduce, create derivative works from, distribute, perform, display, or in any way exploit all or any part of the Ink Lily Content (other than as permitted by Create and Craft’s Angel Policy below); or
      • Remove any copyright or trade mark notice from any of the Ink Lily Content.
  • Access to the content in the Ink Lily Education Centre is included in your Subscription. You are responsible for the payment of all other charges associated with your use of this site. If your use of this site or your Subscription is terminated by us, you will not be entitled to receive a refund. You will continue to be responsible for any fees or other charges incurred by you prior to such termination.
  • The Exclusive Ink Lily Education Centre on the website www.createandcraft.com is only open to you if you take out a Subscription. You are solely responsible for the confidentiality, use of and access to the Ink Lily Education Centre and the Ink Lily Content using your password. You agree to notify us immediately if you become aware of any loss or theft of your password or of any unauthorised use of your password or of the Ink Lily Content. You will provide us with accurate, complete subscription information (including in particular your e-mail address) and inform us of any changes to such information. You should not share your password with any other person.
Ink Lily Angel Policy

Create and Craft (“C&C”) is pleased that its customers wish to create and sell personal craftwork items incorporating Ink Lily products, designs and images. C&C do not wish to inhibit creativity, but wishes not only to protect its own designs, but those of Ink Lily, so both C&C and Ink Lily can continue to provide a wide range of interesting and innovative designs without fear of competing with mass produced versions of the same image.

C&C and Ink Lily have therefore established this Angel Policy for you to adhere to when using Ink Lily’s copyrighted images and designs (exceptions or variations may apply). C&C are working in a Primary Authority Partnership with Cambridgeshire Trading Standards, who have advised on the development of this policy.

Please follow these guidelines when using C&C’s designs, artwork or images for the purposes of creating items for sale:

  • Each handcrafted item must be personally and individually made by you (i.e. not mass produced)
  • Items are not sold for large-scale commercial gain. You may sell for profit a maximum of 200 finished products (i.e. cards, craft projects etc) per design, per year. There is no limit to handmade items sold for charity, so long as they abide by the other restrictions in this policy.
  • As an exception to standard craft industry Angel Policies, Ink Lily have kindly agreed that any Ink Lily hand stamped artwork coloured using the Ink Lily pens may be scanned and printed or photocopied and sold up to a maximum of 75 times per coloured design as a finished item. These coloured images must not be sold digitally, electronically or by any other means.
  • Mass production, assembly line construction, production by workers for hire, or syndication of craftwork for sale is prohibited.
  • When selling handmade craft items, you (the seller) must make it clear that the items have been handmade or personally created by you.
  • You may not use C&C artwork, designs or images for the purpose of creating company logos, trademarks or trade names.
  • No finished product may be used in any way that implies an endorsement of your items by, or an affiliation with, C&C.
  • Any finished products you create should NOT be used in a manner which may be considered harmful, or malign, abuse or bring C&C or it suppliers into disrepute.

Create and Craft is a trading name of Ideal Shopping Direct Limited, Ideal Home House, Newark Road, Peterborough, PE1 5WG.

* Calls will cost 13p per minute plus your phone company's access charge

These Terms and Conditions of Membership ("Terms") are applicable when you purchase your subscription to the Tattered Lace Magazine ("Subscription"), item code 499622.

Your Subscription entitles you to:
  • 12 issues of the Tattered Lace Magazine, starting with Issue 73, delivered to your door, free of charge, every month. Each issue will be a 70 page (approx.) magazine, containing projects, papers, templates and diagrams.
  • One die and one stamp, worth £19.99 on the cover of every issue.
  • A bonus die set, worth £19.99, delivered every quarter.
  • Access to our Exclusive Tattered Lace Education Centre on the createandcraft.com website, containing Tattered Lace video projects, plus free downloads of papers and templates. New content will be added to the area every month.
Please note...
  • To subscribe, you must be aged 18 or over.
  • If you purchase Subscription before 16th December, Issue 73 will be shipped from 16th December 2019. If you purchase after 16th December, Issue 73 will be shipped within 48 hours of you purchasing a Subscription. Future editions will be shipped on or just after the 16th of the month, starting with Issue 74 on 16th January 2019. Please allow 3 to 5 days for delivery.
  • Delivery will be free of charge.
  • If you change your delivery address at any stage, you MUST inform Customer Services, either by telephone on 08717 123455* or by email to [email protected]
  • Once you’ve purchased your Subscription you will have access to the Tattered Lace Education Centre, available from ‘My Account’.
  • Gifts: You may purchase more than one Subscription and select a different address for delivery of the magazines. However, please be aware that you will remain the account holder for both Subscriptions; access to the Exclusive online Tattered Lace Education Centre will be via your log-in details. Unfortunately, we are unable to set up a second Subscription account at this time.
  • This offer ends on January 5th 2020.
  • The information that you provide about yourself will only be used in accordance with Create and Craft’s Privacy Policy.
Cancellation
  • You have the right to cancel your annual Subscription at any time within 14 days of purchase; if you cancel within 14 days you will receive a full refund.
  • To exercise the right to cancel, you must notify us in writing or by email to the addresses set out below, and you will receive any refund of your Subscription fee, as detailed above.
  • If you cancel Subscription within 14 days, we will remove access to the online Tattered Lace Education Centre. You will also not receive the quarterly dies.
  • Please note: If you do not return the magazine and die and stamp, unused, during this 14 day cancellation period, you will not be entitled to cancel your Subscription, and a refund of the Subscription fee will not be given.
  • If you wish to cancel your Subscription after 14 days, refund of the Subscription fee cannot be given.
  • This right to cancel is in addition to your consumer right to cancel your Subscription within 14 days of purchase. The cancellation period starts to run from the day after you purchase your Subscription. Click here for more information about your cancellation rights.
  • Refunds can only be made to the credit/debit card originally used for purchase of the Subscription.
  • Notice must be given in writing to: Tattered Lace Magazine Subscription, Ideal Shopping Direct Limited, Ideal Home House, Newark Road, Peterborough PE1 5WG, or email us at [email protected].
  • Upon expiry, cancellation or termination of your Subscription, access rights to the Tattered Lace Education Centre on www.createandcraft.com and the contents therein is terminated.
General
  • Please read these Terms carefully. By taking out a Subscription and/or using the benefits provided, you accept these Terms. If you are reading an electronic copy of these Terms, please print or save a copy for your records. Create and Craft reserve the right to cancel your Subscription if you do not comply with these Terms.
  • You may not transfer or assign any or all of your rights or obligations under these Terms.
  • These Terms are correct as of the date below and shall be governed by and construed in accordance with the laws of England, and any disputes will be decided only by the English courts.
  • Create and Craft reserves the right to change these Terms, at any time, on reasonable notice for legal, regulatory, business or policy reasons. Subscribers who continue to use or accept the Subscription benefits following such a change will be considered to have accepted the updated Terms.
  • A person who is not a party to these Terms shall have no right under the Contract (Rights of Third Parties) Act 1999 to enforce any term of these terms and conditions, but this shall not affect any right or remedy of a third party which exists or is available apart from that Act.
    • By accessing the Exclusive Tattered Lace Education Centre on the createandcraft.com website, or by otherwise accessing any content found in the magazine or on this website, you are deemed to have accepted and to be bound by the Terms and Conditions which apply to this website www.createandcraft.com. In addition to those Terms and Conditions, the following terms apply:
    • The copyright and other intellectual property rights in the contents and design of this website and any material e-mailed to you, provided on CD ROM or otherwise supplied or made available to you in conjunction with your Subscription, including through access to the Exclusive Tattered Lace Education Centre, (such contents, design and materials being collectively referred to as the 'Tattered Lace Content'), is the property of Create and Craft or its licensors.
    • You acknowledge and agree that the Tattered Lace Content is made available for your personal, non-commercial use only and that you may only display on a computer screen, download and print such material and content for such purpose. However, you may not download and share any video content. In particular, but without limiting the general application of the restrictions contained in the preceding sentence, you may not (and agree not to assist or facilitate a third party to) do any of the following (without our permission in writing):
      • Reproduce, store in or post or publish on or link or transmit to any other website, newsgroup, social media site (including without limitation Facebook, Twitter, Pinterest, Instagram, YouTube), mailing list, electronic bulletin board, server or other storage device connected to a network all or any part of the Tattered Lace Content; or
      • Modify, publish, transmit, participate in the transfer or sale of, reproduce, create derivative works from, distribute, perform, display, or in any way exploit all or any part of the Tattered Lace Content (other than as permitted by Create and Craft’s Angel Policy below); or
      • Remove any copyright or trade mark notice from any of the Tattered Lace Content.
  • Access to the content in the Tattered Lace Education Centre is included in your Subscription. You are responsible for the payment of all other charges associated with your use of this site. If your use of this site or your Subscription is terminated by us, you will not be entitled to receive a refund. You will continue to be responsible for any fees or other charges incurred by you prior to such termination.
  • The Exclusive Tattered Lace Education Centre on the website www.createandcraft.com is only open to you if you take out a Subscription. You are solely responsible for the confidentiality, use of and access to the Tattered Lace Education Centre and the Tattered Lace Content using your password. You agree to notify us immediately if you become aware of any loss or theft of your password or of any unauthorised use of your password or of the Tattered Lace Content. You will provide us with accurate, complete subscription information (including in particular your e-mail address) and inform us of any changes to such information. You should not share your password with any other person.
Create and Craft’s Angel Policy

As long as all dies are cut on a standard home die cutting machine and all projects are handmade there is no limit to how many can be sold or where they can be sold. Cuts made using a standard home die cutting machine may also be sold but papers and printed sheets, whether from a CD-ROM or free download must not be printed and sold but can be cut and used on handmade projects to be sold. If cuts are made on an electronic machine, such as (but not limited to) the Brother Scan & Cut or Silhouette Cameo, then designs may be re-sized and handmade finished projects may be sold (but die cut shapes cannot be sold). Reproduction or replication of designs in any format other than being cut with a die cutting machine is not permitted.

Create and Craft is a trading name of Ideal Shopping Direct Limited, Ideal Home House, Newark Road, Peterborough PE1 5WG.

* Calls will cost 13p per minute plus your phone company's access charge
Registration with Openpay

In order to have Openpay Plans, you must first register with us. You can register through our website or you may be able to register at the web sales checkout of one of our Participating Merchants. To register you must be 18 years or older and provide the following personal information:

  • your name, residential address and date of birth;
  • a valid email address and two contact phone numbers;
  • valid Visa or MasterCard credit or debit card information; and
  • valid UK passport information

To validate the above information, we may also ask you to provide certified copies of, or otherwise evidence:

  • a valid UK driver's license;
  • a valid Visa or MasterCard credit or debit card issued by an UK financial institution in your name. We do not accept payment via any other debit or credit cards;
  • a valid UK passport; and
  • other valid government issued photographic information.

When you register with Openpay, we will conduct credit checks on you, which may include ordering a report from a credit reference agency and any information we collect about you will be handled in accordance with our privacy statement (see the end of these Terms and Conditions) and our Privacy Policy. We may also seek further information to verify your identity, which you must provide to us on request. We reserve the right to refuse to register you as an Openpay customer or we may refuse to provide an Openpay Plan.

Openpay is only available to you within the UK and should not be used overseas.

Terms and Conditions

1 Your Openpay Plans

  • 1.1 We are Openpay UK Limited (Company Number 11422596)) of 49 Greek Street, London, United Kingdom, W1D 4EG
  • 1.2 Each time we provide you with an Openpay Plan, you enter into a short-term fixed sum credit agreement with us, which is subject to:
    • (a) the specific terms as to instalments and frequency set out in your Openpay Plan; and
    • (b) these Terms and Conditions.
  • 1.3 You will be taken to have accepted the terms of your Openpay Plan when you pay your first Instalment in accordance with clause 3.2.
  • 1.4 By entering into an Openpay Plan, you declare that all information you have given to us in connection with it is accurate, up to date, and not misleading and you are aware that we are relying on it. This includes the identification information provided by you to us when you registered with us.

2 Definitions

  • 2.1 In these Terms and Conditions, capitalised words have the meaning given in the Openpay Plan or as follows:
    • Fee - means any fee specified in clause 5.2 and in any Openpay Plan.
    • Instalment - means any instalment specified as being payable by you in any Openpay Plan.
    • Nominated Card - means the credit or debit card specified in the “Nominated Card” section of an Openpay Plan, including any card you later notify us in substitution for that card. This card must be issued in your name.
    • Openpay Checkout Process - means the process undertaken by a Participating Merchant to arrange finance for the purchase of goods or services supplied by the Participating Merchant including by the use of the checkout function using the Openpay app or Openpay website and by a manual sales process.
    • Openpay Plan - means the credit plan under which we provide finance to you in respect of a purchase from a Participating Merchant.
    • Participating Merchant - means a merchant that allows you to finance a purchase of goods or services under an Openpay Plan. A current list of Participating Merchants is available on the website at www.openpay.com.au.
    • United Kingdom (UK) - means the United Kingdom of Great Britain and Northern Ireland

3 Taking out an Openpay Plan

  • 3.1 To take out a plan, select your purchase and your payment preferences by using the Openpay Checkout Process. We will then send an email to your nominated primary email account confirming the amount which you are financing and details of the Instalments you must pay under your Openpay Plan.
  • 3.2 First Instalment
    • (a) At the time you make the purchase which is, or is to be, financed under an Openpay Plan, you must pay us an initial Instalment.
    • (b) The first Instalment must be paid using your Nominated Card. Depending on the amount of credit we are willing to approve for your Openpay Plan, you may be required to pay a larger first Instalment at the time of purchase.
  • 3.3 Pre-Authorisation
    • (a) When you make a purchase which is to be financed under an Openpay Plan, we may conduct a pre-authorisation on your Nominated Card for a portion of the total amount due under the Openpay Plan before we agree to fund your purchase.
    • (b) Once the pre-authorisation is processed, we will then instruct your financial institution to cancel the pre-authorisation. No funds are taken from your account at pre-authorisation but a temporary ‘hold’ is placed on the funds. Once we have cancelled the pre-authorisation, it may take up to seven days for your financial institution to release the funds and before you are able to access them.
  • 3.4 Paying the Participating Merchant - Subject to you paying the first Instalment, we will finance the balance of the purchase price in the amount specified in the relevant Openpay Plan by paying that amount to the Participating Merchant on your behalf.
  • 3.5 Your Repayments
  • (a) You must repay the amount of credit we provide in relation to a purchase we finance under an Openpay Plan by paying each Instalment specified without set-off or deduction on or prior to the payment date for each Instalment. You must reimburse us any government stamp duty or tax that we may be required to pay in connection with your purchase and any payment you make to us.
  • Unless you:
    • (i) inform us that you wish to make a particular Instalment payment by cheque or money order (see clause 4.1 below); or
    • (ii) you make an Instalment payment before its due date, you direct and authorise us to charge the amount of any instalment to your Nominated Card on the date on which the Instalment is due without any set-off or deduction.
  • (b) Openpay will send to your nominated email address payment reminders before each scheduled Instalment payment date. Openpay accepts no liability for emailed payment reminders sent to your nominated email address that fail to arrive due to system failures, power outages, hardware or software defects or natural events.

4 Methods of payment

  • 4.1 You may make Instalment payments under your Openpay Plan in the following ways:
    • (a) by your Nominated Card; and/or
    • (b) by cheque or money order sent by post to Openpay UK Limited, 49 Greek Street, London, United Kingdom, W1D 4EG quoting your Openpay Plan reference number.
  • 4.2 You may also contact us for electronic funds transfer details if you wish to make full payment of the Outstanding Balance.
  • 4.3 For all Instalments made by your Nominated Card, you must ensure there are sufficient funds available to allow each Instalment to be charged to the Nominated Card when it is due.
  • 4.4 If the Nominated Card specified in any Openpay Plan is cancelled, suspended, expires or is due to expire or otherwise ceases to be a means by which we may collect payments while payments remain owing, you must immediately nominate another credit or debit card in your name issued by a UK financial institution or pay the amount you owe under the Openpay Plan immediately and in full.
  • 4.5 If you change your Nominated Card without telling us or if your Nominated Card is dishonoured, we may charge to any previous Nominated Card any outstanding amounts under your Openpay Plan unless you have instructed us otherwise.

5 Fees and interest

  • 5.1 Interest - Openpay Plans are interest free. You will not be charged interest on your Openpay Plan. If your Nominated Card is a Credit Card and you fail to pay your credit card statement on time and in full you may be charged interest by your financial institution.
  • 5.2 Fees
    • (a) If you keep to the terms of your Openpay Plan, we will not charge you any fees.
    • (b) We will charge you a Late Payment Fee of up to £7.50 if you fail to pay an Instalment due under an Openpay Plan and the payment is still unpaid 2 days after the payment is due.
    • (c) We will charge you a Second Late Payment Fee of £7.50 if you have failed to pay an Instalment due under an Openpay Plan and the payment is still unpaid 10 days after the payment is due.
    • (d) All Fees applied under this clause 5.2 are payable immediately. Openpay may, at its discretion, reasonably delay applying, or waive wholly or partly, any fee. No such delay or waiver will be taken to restrict us in charging the fee in the future. If fees are or may be incurred as a result of Openpay’s error, please let us know, and we will waive or refund such fees.
    • (e) The aggregate of Late Fees you will have to pay in connection with an Openpay Plan is capped at £15.
    • (f) Other taxes or costs may exist that are not paid for via us or imposed by us.

6 Failure to pay Instalments or Fees when they are due

  • 6.1 Any overdue amounts must be paid immediately. If you have failed to pay any amount when due, you authorise us to take the outstanding amount due from your Nominated Card.
  • 6.2 If your payment of an Instalment is dishonoured, we may re-attempt to debit the amount from your Nominated Card at a later date. You will be liable to your card issuer or financial institution for any dishonour fees incurred on your Nominated Card.

7 Default and its consequences

  • 7.1 Events of default - You will be in default under your Openpay Plan if:
    • (a) You persistently fail to comply with any of your obligations under your Openpay Plan and these Terms and Conditions;
    • (b) you become bankrupt, die or have a guardian or administrator appointed; or
    • (c) we discover you deliberately gave us misleading or untrue information about a matter material to our decision to grant you credit under an Openpay Plan.
  • 7.2 Consequences of default
    • (a) If you are in default under clause 7.1:
      • (i) if the default is of a kind which can be fixed, we will send you a notice requiring you to fix the default within 14 days, failing which, we may terminate the Openpay Plan and the balance under that Plan (including applicable Fees) will become immediately due and payable;
      • (ii) if the default is of a kind which cannot be fixed, we will send you a notice terminating the Openpay Plan and requiring immediate payment of the balance (including applicable Fees) within 14 days.
    • (b) On termination of this credit contract due to your default, you authorise us to charge the Outstanding Balance to your Nominated Card and you acknowledge that it may be necessary for us to charge your Nominated Card such Instalments and applicable fees individually. This may mean the statement for your Nominated Card lists multiple debits charged by us that in total equal the overall amount you owe us.
    • (c) If you are in default and we are unable to collect any outstanding amounts you owe to us, we may engage a debt collector to recover amounts owing under this credit contract. You must pay for any reasonable enforcement expenses we incur in exercising our rights to recover any outstanding amounts due under the credit contract.

8 Refunds

  • 8.1 If a Participating Merchant approves and pays to us a refund of the purchase price for any purchase you made from that Participating Merchant that was financed under an Openpay Plan:
    • (a) we will refund the amount of any Instalment payments you have made under the Plan by crediting those amounts to your Nominated Card account;
    • (b) you will not need to make any further Instalment payments in respect of that purchase; and
    • (c) we will not charge you a fee in connection with cancellation of the Openpay Plan; however, we will not refund any Late Fees you have already paid in respect of that purchase.

9 Relationship between Openpay and Participating Merchant

  • 9.1 You acknowledge that a Participating Merchant may pay us a fee in respect of each Openpay Plan used by you to finance the purchase of goods or services from the Participating Merchant.
  • 9.2 We provide finance to you in respect of a purchase from a Participating Merchant. It is the Participating Merchant which is the seller of the good or service and your purchase will be governed by their Terms and Conditions.

10 Dealing with our rights and obligations

  • 10.1 We may transfer our rights and our obligations under this agreement to someone else, including information about you and your Openpay Plan. We will tell you if we do this unless there are circumstances which mean that the servicing of your Openpay Plan will not change. Your legal rights will not be affected by any transfer. You cannot transfer any rights you have under this Agreement to anyone else.

11 Contacting us

  • 11.1 Your agreement is provided in English. We will communicate with you in English by email, post or personal delivery to any addresses you notify to us.
  • 11.2 You can contact us by email to [email protected], by post or by delivery to our office at 49 Greek Street, London, United Kingdom, W1D 4EG.
  • 11.3 If you change your name, residential address, email address or other contact details you should update these details on your Openpay account immediately.

12 Governing law

  • 12.1 This agreement is governed by the laws of England and Wales. Any dispute can be dealt with by the courts of England and Wales unless your address is in Scotland or Northern Ireland, in which case it will be dealt with by the courts of Scotland or Northern Ireland as the case may be

13 Complaints

  • 13.1 If you have any questions, concerns or complaints about your credit contract, please contact our Customer Service team on:
  • 13.2 We take all complaints seriously and will respond to your complaint within a reasonable period.
  • 13.3 If your question or complaint relates to the purchase or sale of a good or service or you wish to request a refund due to dissatisfaction, defect or non-delivery, please contact the Participating Merchant directly. They will outline your rights and the process to be followed, including any limitations on Visa dispute rights which may apply.

Privacy Statement and Consent

You agree that we may collect your personal information to identify you, process any applications you make, provide our services to you, and for our own internal business development purposes. If you provide us with consent to do so we may also use your information to let you know about products or services that may interest you. We may also share your information with the Participating Merchant at which your Openpay plan purchase was made. We may obtain a credit report about you in connection with your Openpay Plan and you consent to us doing this. A credit reference agency (CRA) may include information about you in credit reports to credit providers (such as us) to assist them in assessing your creditworthiness. If you fail to meet your payment obligations or if you commit a serious credit infringement, we may be entitled to disclose this to a CRA. We use two CRA’s:

Experian whose policy on the handling of personal information related to credit can be found at https://www.experian.co.uk/consumer/privacy.html

Equifax whose policy on the handling of personal information related to credit can be found at https://www.equifax.co.uk/About-us/Privacy_policy.html

You have a right to request a CRA not to use your information for the purposes of pre-screening direct marketing and you can also request a CRA not to use your information if you believe on reasonable grounds that you have been or are likely to be the victim of fraud.

We may be required to collect your information under Anti-Money Laundering and Terrorist Financing legislation. If you do not provide us with your personal information we may not be able to provide our services to you. We may disclose your personal information to our related entities, service providers and agents located overseas.

You have a right to cancel your Openpay Plan. You can cancel it by emailing us at [email protected] and repaying the full amount owing immediately.

Our Privacy Policy, available at http://www.myopenpay.co.uk/docs/privacy-policy.pdf, sets out how we manage the personal information we hold (including information about your credit) and how you can seek access to, or the correction of, the information we hold about you.

The practices described in these terms and conditions are current as of 20 May 2019.

  • When you join the Create and Craft Club or renew your membership, you will receive a £10 Discount Voucher on your account. The voucher can be redeemed on purchases* of £50 or more, excluding Club Discount and P&P costs.
  • The voucher can be made on purchases* from Create and Craft via the website www.createandcraft.com/gb, over the phone and via the mobile app.
  • *The voucher cannot be redeemed against Club Gifts or P&P costs.
  • *Please allow up to 72 hours for your voucher to appear on your account.
  • Your voucher is valid for 3 months from the date of issue. If you do not redeem it in this timeframe, it will be removed from your account.
  • Ideal Shopping Direct Limited reserves the right from time to time and at any time to cancel, discontinue, temporarily or permanently, or amend the promotion or these rules, with or without prior notice (including, without limitation, in the case of anticipated, suspected or actual fraud).
  • When you join the Create and Craft Club (148319), a £10 Discount Voucher will be added to your account.
  • The voucher can be redeemed on purchases* made from on Create and Craft via the website www.createandcraft.com/gb, over the phone and via the mobile app.
  • *The voucher cannot be redeemed against Club Gifts or P&P costs.
  • To redeem the voucher, your spend must be equal to the voucher amount or more; we cannot give account ‘change’.
  • Please allow up to 24 hours for your voucher to be added to your account.
  • Your voucher is valid for 3 months from the date of issue. If you do not redeem it in this timeframe, it will be removed from your account.
  • Ideal Shopping Direct Limited reserves the right from time to time and at any time to cancel, discontinue, temporarily or permanently, or amend the promotion or these rules, with or without prior notice (including, without limitation, in the case of anticipated, suspected or actual fraud).