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Contact Us

EMAIL

Customer Services: [email protected]

Vacancies: [email protected]

Studio: [email protected]

*Emails to this address concerning delivery of items or account information may not be answered as promptly as technical questions.

WRITE TO US

Create and Craft
Ideal Home House,
Newark Road,
Peterborough,
PE1 5WG

Create and Craft is a trading name of Ideal Shopping Direct Limited Registered in England: No. 1534758 VAT No. GB 738164028

TELEPHONE - CUSTOMER SERVICE

Open 9am-6pm Monday to Friday

If you are calling to track your order Telephone: 08717 123455 (Calls will cost 13p per minute plus your phone company's access charge)

If you are calling to change your address or payment details Telephone: 08717 123455 (Calls will cost 13p per minute plus your phone company's access charge)

If you are calling to check a refund or returns Telephone: 08717 123455 (Calls will cost 13p per minute plus your phone company's access charge)

If you have a query regarding the timing of your delivery Telephone: 08717 123455 (Calls will cost 13p per minute plus your phone company's access charge)

If you have a problem with your product or wish to cancel your order Telephone: 0330 3321301

For all other queries please call Telephone: 08717 123455 ( Calls will cost 13p per minute plus your phone company's access charge)

If you are calling to place an ITV Order between 12am and 3am Telephone: 09056 484848 (Calls will cost 20p per minute plus your phone company's access charge)

When dealing with a query, we will be able to help you quicker if you have your account number ready.

TELEPHONE - ORDERLINE

Orderline - Open 6am-12.30am daily Telephone: 09056 480 480* (Calls will cost 20p per minute plus your phone company's access charge)

Please have your account and product number ready so we can place your order quicker.

*For complaints about this 090 service call 0843 308 1979