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Create and Craft Maker Rewards Programme

Terms and Conditions

OVERVIEW

The Create and Craft Maker Rewards Programme (the Programme) is a loyalty rewards Programme offered by Create and Craft.

The Maker Rewards Programme is available to all Create and Craft customers, whether they purchase online at www.createandcraft.com (the Website), over the phone or IVR, or through any associated application.

The Programme allows customers to collect points (Reward Points) when making purchases from Create and Craft and to redeem these Reward Points against purchases from Create and Craft, in accordance with these terms and conditions.

The terms and conditions set forth below ,  together with any other terms set forth on the Website including the FAQs  and the Create and Craft Privacy Policy , collectively the “Terms”), govern the Programme.

By using or enrolling in the Programme, you accept and agree to be bound by these Terms.

MEMBERSHIP

You will become a member (Member) of the Programme when you make any purchase from Create and Craft, provided you are a Create and Craft account holder.  If you purchase goods from Create and Craft and check out as a guest, you will not earn Reward Points. To register with Create and Craft and create an account, you will need to provide your name, email address, login username and password, as detailed on the Website.

EARNING REWARD POINTS

Reward Points can be earned by Members when they purchase goods from Create and Craft (whether online through the Website, over the phone or through a mobile application), regardless of method of payment. Reward Points are automatically added to your Rewards Account and the balance of points earned by a Member will be available in the “My Account” section of the Website.

Level One – Maker Rewards Member

Level Two – Create and Craft Club Member

Level Three - Diamond Club Member

Diamond Club Members - Crafting Live Tickets

REDEEMING REWARD POINTS

You can redeem your Reward Points against any purchase from Create and Craft (excluding postage and packaging costs). Reward Points have no cash value and are not exchangeable for cash. You can redeem your Reward Points at the “check out” when ordering from Create and Craft online or through a mobile application. If you order over the phone, you will need to request that your Reward Points be redeemed before you make the purchase.  You will not be able to redeem your Reward Points if you order through the IVR. 

Members cannot redeem part of their Reward Points balance (unless the value of the Member’s order is less than the Reward Points balance). When redeeming Reward Points, the total balance (rounded down to the nearest 10) on a Member’s Reward Points account will be redeemed against that order.

If a Member’s Reward Points balance is greater than the value of their order, Reward Points to cover the total value of your order are redeemed, and the balance of Reward Points will remain on the Member’s Reward Points account.

VALUE

Reward Points have no cash value and are not exchangeable for cash. Accrued Reward Points do not constitute property of a Member. Use of the word “earn” in marketing materials and in the Terms in relation to the Reward Points shall mean to collect Reward Points as a measure of participation in the Programme and does not mean the Reward Points have any value. 10 Reward Points have a redemption value of £0.01 against the cost of goods to be purchased from Create and Craft. The accumulation of points does not entitle Members to any vested rights, and Create and Craft does not guarantee in any way the continued availability of any reward, redemption level or any other benefit. Create and Craft assumes no liability to Members as regards the addition or deletion of items from or for which points can be collected and/or against which they can be redeemed.

RETURNS/EXCHANGE POLICY

Where a Member changes their mind and returns a product, the Reward Points earned on that product will be deducted automatically from the Reward Points account that was used for the eligible purchase. Reward Points will be deducted at the same rate as they were earned.

Where a Member returns a product for an exchange, or where a damaged/faulty product is returned for replacement, the Reward Points earned on that product will be deducted when the product is returned and the appropriate number of Reward Points will then be added when the exchange/replacement item is sent to the Member.

Where a Member returns faulty/damaged goods or where a Member does not receive goods, and in either case does not require replacement goods, the number of Reward Points earned on that purchase will be deducted from the Member’s Reward Points account.

CHANGE TO TERMS

Create and Craft may, in its sole discretion, restrict, suspend, amend, extend or otherwise alter the  Terms at any time and without prior notice. If the Terms have been updated, Create and Craft will post the new Terms on the Website and note the date that they were last updated. We encourage Members to review the Terms each time they use the Programme.

MEMBERSHIP ACCOUNT /CHANGE IN INFORMATION

You can view your account details, current Reward Points and Status Credits balance or update your personal information by logging into your account on the Website.  You must advise Create and Craft immediately of any change to your email, address or other contact information.  Create and Craft  will not be responsible for any communication not received by a Member, provided that Create and Craft  sent such communication to the email address, postal address or other contact information then held for such Member.

EXPIRY OF REWARD POINTS

A Member’s Reward Points will automatically expire and be removed from the Member’s Reward Points account  at midnight on 31st December of the second year after the year in which they were earned  (ie they will remain current for at  least 24 months from the date they were earned.) For example, Reward Points earned on 1st June 2018 will expire on 31st December 2020.

ACCOUNT CLOSURE

Reward Points will be reduced to zero and their membership benefits will terminate if a Member closes their Create and Craft account, their membership of the Programme is terminated for any reason, including pursuant to the Terms or on the death of a Member. If a customer opens a new Create and Craft account at a later date, that customer will not recover any Reward Points or previous membership benefits forfeited from their previous membership account.

If a Member does not renew their membership of the Create and Craft Club, they will lose their Status Credits and will automatically revert to Maker Rewards (Level One) Membership. Their Reward Points balance will remain unaffected.

SECURITY

Members are responsible for maintaining the confidentiality of their account access details. Members are responsible for any and all activity that occurs they must notify us immediately. You are solely and entirely responsible for keeping your Reward Points account secure. Create and Craft assumes no liability or responsibility for Reward Points redeemed by any person(s) prior to a notification to Create and Craft’s Customer Service Department that the Member’s  account has been compromised. Any Reward Points redeemed prior to such notification shall be at the Member’s risk.

TRANSFERABILITY

Except as may be  permitted from time to time by Create and Craft, Reward Points cannot be assigned, exchanged, traded, bartered, purchased or given by gift or otherwise sold or transferred. Any Reward Points so acquired are void.  For the avoidance of doubt, such prohibited transfers include transfers upon operation or law upon the death of a Member.

PROMOTION

From time to time, Create and Craft may advertise or offer exclusive offers to select Members, or award Reward Points or discount vouchers to Members at certain events, for example, on a Member’s birthday. Create and Craft reserves the right to make such offers or awards at its discretion, and may revoke or change any such offers at any time.

PRIVACY

Create and Craft are committed to protecting your privacy. Create and Craft will maintain the privacy and security of all personal information collected from Members, including, but not limited to: name, address, email address, telephone numbers, date of birth, account number and purchasing information. Please refer to Create and Craft’s Privacy Policy at (insert link to Privacy Policy) for further information on how Create and Craft look after your personal Information.

You understand that through your use of the Programme, you consent to the collection and use of this information to enable Create and Craft to administer the Programme and provide you with the benefits thereunder.  As part of providing you the Programme, Create and Craft may need to send you certain communications, such as service announcements, Programme information and administrative messages. These communications are considered necessary to enable Create and Craft to provide the Programme to you.

UNSUBSCRIBE
 
Provided you have agreed that we may do so and subject to our Privacy Policy, we may communicate to you special offers and promotions. You can unsubscribe from receiving such messages at any time by updating your account on the Website, by contacting Customer Services, or by clicking unsubscribe at the bottom of any promotional email.

LIABILITY

Create and Craft shall not under any circumstances be liable for any claims, costs, expenses or damages of any kind arising out of, in connection with or relating to a Member’s  use or inability to use or access the Programme. The Programme is provided on as “As Is” and “As Available” basis.

Create and Craft take care to ensure that the information contained in the Terms is correct and up-to-date. However, Create and Craft is not responsible for any errors or omissions in the Terms  as published from time to time on its Website or elsewhere.

SUSPENSION RIGHTS / CAPACITY

If Create and Craft  determines that a  Member has abused any of the Programme’s privileges, fails to comply with any of the  Terms,  or makes any misrepresentation to Create and Craft, or Create and Craft reasonably believes that there has been fraudulent or suspicious activity on the Member’s account,  Create and Craft may, in its sole discretion, take such actions as it deems appropriate, including without limitation, suspending such Member’s privileges under the Programme, revoking any or all of the Reward Points in such Member’s Reward Points  Account, and/or revoking the Member’s membership in the Programme, in each case, with or without advance notice to the Member and without liability to Create and Craft.

OTHER  TERMS

By participating in the Programme, each Member agrees to the Terms, as they may be amended from time to time.

To be a Member of the Programme, you must be at least 18 years of age or the age of majority in the place where you live, whichever is older. Companies, corporations, businesses, charities, partnerships, enterprises schools or anyone other than an individual cannot be a Member of the Programme. If a Member does not meet the capacity requirements above, all Reward Points awarded to such Member may be forfeited without prior notice and the Rewards Account may be suspended or closed.

If there is a conflict between any terms set forth in these terms and conditions, the Website, the FAQs Page and/or any other Programme terms, such conflict shall be resolved as follows: first, these terms and conditions shall prevail, thereafter the FAQs , thereafter the Website and finally any other Programme terms.

Any waiver by Create and Craft of the strict observance, performance or compliance by a Member with any of the Terms, either expressly granted or by course of conduct, shall be effective only in the specific instance and shall not be deemed to be a waiver of any rights or remedies of Create and Craft as a result of any other failure to observe, perform or comply with the Terms. No delay or omission by Create and Craft in exercising any right or remedy hereunder shall operate as waiver thereof or of any other right or remedy.

In the event that any provision in the Terms is determined to be invalid, illegal, or unenforceable, such determination shall not affect the validity and enforceability of any other remaining provisions of the Terms.

In the event of any action, proceeding or other dispute arising from or relating to any Terms, such dispute shall be settled in accordance with the laws of England and Wales, and you agree to submit to the exclusive jurisdiction of the courts of England and Wales
The Terms and Conditions on the Website will apply to all purchases from Create and Craft in addition to the Terms of the Programme.

The Terms and Conditions of the Create and Craft Club will apply to your membership of that Club.

CONTACT

If you have any questions about these Terms  or if you wish to provide any feedback with respect to the Programme, please contact us at: [email protected], call 08717 123455*, or write to Create and Craft Customer Care, Ideal Home House, Newark Road, Peterborough, PE1 5WG.

Create and Craft is a trading name of Ideal Shopping Direct Limited, company number 01534758, whose registered office is at Ideal Home House, Newark Road, Peterborough, PE1 5WG.

February 2018