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Maker Rewards Programme FAQS

MAKER REWARDS OVERVIEW AND LEVELS

What is the Maker Rewards Programme?

Maker Rewards is the loyalty programme for Create and Craft customers. For all customers who are registered account holders with Create and Craft, there is an opportunity to earn Reward Points each time they shop with Create and Craft. The more money that a customer spends, the more Reward Points that customer will earn. These Reward Points can then be redeemed on purchases from Create and Craft.

In addition, customers who are also members of the Create and Craft Club can earn more Reward Points each time they spend and will also collect “Status Credits”. When they have collected sufficient Status Credits, they will be entitled to upgrade to Diamond Club membership, where they will have access to even more benefits.

What are the 3 levels of the Maker Rewards Programme?

Level One – Maker Rewards Member

  • You automatically become a Maker Rewards Member when you make a purchase and have a registered account with Create and Craft.

  • You will earn 10 Reward Points for every £1 spent with Create and Craft (excluding postage and packaging costs, and any discounts already applied).

  • To progress to a Level Two Member, you will need to join the Create and Craft Club.

Level Two – Create and Craft Club Member

  • To join the Create and Craft Club, you will need to pay the annual membership fee of £20.

  • When you join the Create and Craft Club, you will automatically receive £10 worth of Reward Points on your account, valid for 3 months from the date of issue.

  • You will earn 12.5 Reward Points for every £1 spent with Create and Craft (excluding postage and packaging costs, and any discounts already applied).

  • You will also receive all the other benefits of being a Create and Craft Club member, including 10% off purchases , special discounts, quarterly free magazines and much more (view full information here).

  • Create and Craft Club Members can accrue “status credits” (Status Credits) to be upgraded to a Diamond Club Member. Status Credits are awarded every time you purchase from Create and Craft – 1 Status Credit for every £1 spent. You can only start to earn Status Credits when you are a Create and Craft Club (Level Two) Member.

    • When you have accrued 500 Status Credits you will receive £5 credit on your account, valid for 30 days from the date of issue.

    • To move to Level Three, you will need to accrue 1,000 Status Credits within your current year’s membership of the Create and Craft Club; at the point you accrue 1,000 Status Credits, you will then be automatically upgraded to Diamond Club Membership.

     

  • If you renew your Create and Craft Club membership before it expires, you will automatically receive £12 worth of Reward Points on your account, valid for 3 months from the date of issue.

Level Three - Diamond Club Member

  • You are a Create and Craft Club Member who has accrued 1,000 Status Credits within your current year’s Create and Craft Club membership.

  • You will earn 15 Reward Points for every £1 spent with Create and Craft (excluding postage and packaging costs, and any discounts already applied).

  • You will automatically receive £10 credit on your account on upgrade to Diamond Club membership, valid for 30 days from the date of issue.

  • You will continue to receive all the benefits of Create and Craft Club membership.

  • You will also receive an exclusive weekly project and a monthly download (provided that you have provided Create and Craft with your email address).

  • During your Diamond Club Membership period you will also receive 2 free tickets to all Crafting Live events that you wish to attend. You will need to visit the “My Account” section on the Website to claim these tickets. *If before 26 February please call Customer Services to arrange.

  • You will remain a Diamond Club Member for the duration of your current year’s membership of the Create and Craft Club. To remain a Diamond Club Member at the end of that year, you must renew your Create and Craft Club membership before it expires. If you renew your Create and Craft Club membership before it expires, you will remain a Diamond Club Member for the following 12 months of your renewed Create and Craft Club membership. During that year you will need to accrue another 1,000 Status Credits to maintain Diamond Club privileges and benefits for the following year. If you then renew your Create and Craft Club membership but have not accrued 1,000 Status Credits, you will become a Create and Craft Club (Level Two) Member again.

  • At the end of each year of your membership of the Create and Craft Club, your Status Credits will automatically reset to zero.

  • If you do not renew your Create and Craft Club membership, even if you have already accrued 1,000 Status Credits during that year, you will automatically become a Maker Rewards (Level One)Member again.

How do I find out more about the Maker Rewards programme?

Please see the Maker Rewards programme Terms and Conditions.

EARNING REWARD POINTS

What are Reward Points?

Reward Points are points earned every time you spend with Create and Craft. You will earn a different number of Reward Points depending on the Level of the programme you are in. Reward Points are automatically added to your account and the balance will show in the “My Account” section on the Create and Craft website.

  • Level 1. Maker Rewards Member: £1 spend = 10 Reward Points earned.

  • Level 2. Create and Craft Club Member: £1 spend = 12.5 Reward Points earned (25% more than Level 1 per £1 spent)

  • Level 3. Diamond Club Member: £1 spend = 15 points earned (50% more than Level 1 per £1 spent).

Please note that Reward Points cannot be redeemed for cash. Reward Points cannot be redeemed against P&P costs.

What do I earn Reward Points on?

You earn Reward Points on any purchases from Create and Craft, excluding postage and packaging costs, collect+ and after any other discounts (such as, for example, the Create and Craft Club 10% Discount or money off promotions).

Do I earn Reward Points when ordering over the phone or IVR, via the Create and Craft Website or through a mobile app?

Yes, you will earn Reward Points when you purchase through any method of ordering.

Do I need to Log In to my Create and Craft account to earn Reward Points when ordering online or through a mobile app?

Yes. Please ensure you log in to (or create and log in to) your Create and Craft account to earn Reward Points on your order.

Will I earn Reward Points if I check out as a Guest?

If you check out as a Guest, you will not earn Reward Points. You will need to have a Create and Craft account to earn Reward Points.

Can I earn Reward Points if I order craft products from Ideal World?

No. The Maker Rewards programme is only applicable to purchases from Create and Craft. However, if you are a member of the Create and Craft Club you will receive your 10% discount on craft goods purchased from Ideal World.

What happens to my Reward Points when I upgrade to a higher Level of the programme?

If you have collected Reward Points at Level One and you then upgrade to a higher Level, your existing Reward Points balance will remain the same, but you will start to earn Reward Points at the higher Level as soon as you upgrade to that higher Level.

How will my Rewards Points be added to my Rewards Account if I pay using Flexi-Pay?

When you make a purchase and spread the cost using Flexi-pay, you will receive the full number of Reward Points up front when you make your purchase; they won’t be split and awarded as you pay your instalments.

REDEEMING REWARD POINTS

How do I redeem my Reward Points?

You can redeem your Reward Points against any purchase from Create and Craft (excluding postage and packaging costs). If purchasing from the Create and Craft website online or through a mobile application, when you get to the Check Out screen you will see a ‘Use Points’ button next to your Reward Points balance. Click this button to use your Reward Points - this will take the balance on your Reward Points account off the cost of your order total. You will be given the option to ‘Cancel’ if you decide you don’t want to use your Reward Points – and your Reward Points will remain on your Reward Points account.
If you purchase over the telephone, please ask to redeem your Rewards Points against your purchase cost before you pay for the goods.
Reward Points cannot be redeemed against P&P costs.

Can I redeem Reward Points over the phone and IVR, via the Create and Craft Website or through a mobile app?

You can redeem Reward Points when you order online from the Create and Craft website, including via a mobile application, and over the phone, but you will not be able to redeem your Reward Points through the IVR system.

Do I need enough Reward Points to pay for my total Order cost?

No, you do not need enough Reward Points to pay for the whole order. You can use your existing Reward Points balance to reduce the amount you have to pay. For example, if your order totals £100 and you have £10 worth of Reward Points on your Create and Craft account, you can redeem the Reward Points and pay the balance of £90. Once you have redeemed your Reward Points, your Reward Points balance will go to zero.

Can I choose to redeem only some of my Reward Points against my Order?

No, unfortunately you cannot redeem part of your Reward Points balance (unless the value of your order is less than your Reward Point balance – see below.

When redeeming Reward Points, the balance on your Reward Points account (rounded down to the nearest 10 points) will be redeemed against your order. For example, if you have 6, 566 Reward Points on your account, we will take the value of 6,560 Reward Points against the cost of your purchase, and the remaining 6 Reward Points will stay on your account.

What if I have more Reward Points on my Reward Points account than the value of my order?

If your Reward Points balance is greater than the value of your order, you can redeem Reward Points to cover the total value of your order, and the balance of Reward Points will remain on your Reward Points account. For example, if your Reward Points balance is 3,000 points, and the value of your order equates to 2,000 points, 2,000 points will be used against your order and the balance of 1,000 points will remain on your Reward Points account for you to redeem at a later date.

Is there a limit to the number of Reward Points I can earn?

No.

Is there a minimum number of Reward Points needed before I can redeem?

Yes – you will need to have earned at least 10 Reward Points before you can redeem.

REWARD POINTS AND VOUCHER EXPIRY

When will my Reward Points or credit vouchers expire?

Reward Points earned from product purchases will automatically expire and be removed from your Reward Points account at midnight on 31st December of the second year after the year in which they were earned (ie they will remain current for at least 24 months from the date they were earned). For example, Reward Points earned on 1st June 2018 will expire on 31st December 2020.

Reward Points awarded from taking out a new or renewing your Create and Craft Club membership will expire 3 months from the date of issue. These Reward Points will be removed from your Rewards Point account if they have not been redeemed after this period has expired. Credit vouchers issued when you have earned 500 or 1000 Status Credits, or awarded to you on your birthday, will be valid for 30 days from the date of issue and must be redeemed within this period.

Please note that we have amended the Maker Rewards Terms and Conditions on 6th June 2018. Those customers who have been awarded Reward Points on taking out or renewing Craft Club membership, on earning 500 or 1000 Status Credits or on their birthday before that date should note that the expiry date for those Reward Points has changed. Where possible, we have sent or will send those customers an email about this change. If you have any questions about this, please contact us at [email protected]

REWARDS POINTS BALANCE

How can I check my Reward Points balance?

Your Reward Points balance is available and can be checked at any time by logging in to “My Account” on the Create and Craft Website.

STATUS CREDITS

What are Status Credits?

Status Credits are earned when you are a Create and Craft Club (Level Two) Member of the Maker Rewards programme. For every £1 you spend (excluding postage and packaging), you will receive 1 Status Credit. If, at any point during your 12 month Create and Craft Club Membership you accrue 1,000 Status Credits, you will automatically be upgraded to Diamond Club Membership (Level Three). At the end of your annual Create and Craft Club Membership, your Status Credits will be reset to zero.

If you are an existing Diamond Club Member and have renewed your Create and Craft Club Membership before the expiry date, you will remain a Diamond Club Member for the next 12 months of your renewed Create and Craft Club membership. During this time you will have to collect another 1,000 Status Credits to remain in the Diamond Club for the following year.

Status Credits are earned separately to Reward Points.

Can I redeem Status Credits?

No. Status Credits have no monetary value and are earned alongside your Reward Points with every purchase that you make.

When will I earn Status Credits?

When you become a Create and Craft Club member, you will automatically start earning Status Credits. For every £1 that you spend (excluding P&P) you will earn 1 Status Credit.

How many Status Credits do I need to upgrade my membership to the Diamond Club?

During your Club membership you need to collect 1000 Status Credits to be automatically upgraded into the Diamond Club.

How long does my Diamond Club membership last for?

When you are upgraded into the Diamond Club, you will remain in the Diamond Club for the remainder of your Club membership term. If you renew your Club membership before it expires, you will remain in the Diamond Club for the full term of your new membership. At the start of your new Club membership your status credits will be reset to zero and during this membership term you will need to collect a further 1000 Status Credits to remain in the Diamond Club.

What will happen to my Status Credits when I renew my Club Membership?

At the start of your new Club Membership, the number of Status Credits you have accrued will be set to zero.

EXISTING CREATE AND CRAFT CUSTOMERS

I am an existing customer– which Level of the programme am I in?

If you shop with Create and Craft using a Create and Craft account, you will automatically become a Maker Rewards Member (Level One).

I am already a member of the Create and Craft Club – which Level of the programme am I in?

If you have already purchased Create and Craft Club membership, you will automatically become a Create and Craft Club Member (Level Two).

If you are an existing Create and Craft Club member who, during your current membership year, has already spent enough to accrue 1,000 Status Credits, you will automatically be a Diamond Club Member (Level Three).

How do I progress to higher Levels within the programme?

To progress from a Maker Rewards Member to become a Create and Craft Club Member (Level Two), you need to purchase an annual Create and Craft Club membership for £20.

To progress from a Create and Craft Club Member (Level Two) to Diamond Club Membership ( Level Three) you need to be a Create and Craft Club Member and, during your annual membership, you need to accrue 1,000 Status Credits (accrued every time you shop – 1 Status Credit for every £1 spent, excluding postage and packaging). At any point during that 12 month’s membership you reach 1,000 Status Credits, you are automatically upgraded to Diamond Club membership.

You will remain as a Diamond Club Member for the duration your current year’s membership of the Create and Craft Club. If you renew your Create and Craft Club membership before it expires, you will remain a Diamond Club (Level Three) Member for the following 12 months of your renewed Create and Craft Club membership. During that year you will need to accrue another 1,000 Status Credits to maintain Diamond Club privileges and benefits for the following year. If you then renew your Create and Craft Club membership but have not accrued 1,000 Status Credits, you will become a Create and Craft Club (Level Two) Member again.

If you do not renew your Create and Craft Club membership, even if you have already accrued 1,000 Status Credits during that year, you will automatically become a Maker Rewards (Level One) Member again.

EXCHANGES AND RETURNS

What happens if I change my mind and return a product I have purchased from Create and Craft?

When you return a product(s), the number of Reward Points and Status Credits you earned on your purchase will be deducted from your account.

If you redeemed any Reward Points against your purchase, these Reward Points will be added back on to your Reward Points account when you return a product(s)..

What happens if I receive a refund due to faulty/damaged goods which I have returned or for goods I didn’t receive?

The number of Reward Points and Status Credits earned on the purchase of those goods will be deducted from your account.

If you redeemed any Reward Points against your purchase, these Reward Points will be added back on to your Reward Points account.

What happens if I exchange goods, or I receive replacement items for faulty or damaged goods?

When you return goods to Create and Craft, the Reward Points and Status Credits you earned on your purchase will be deducted from your account. However, if you have requested an exchange (whether of the same or a different item), or if we replace faulty or damaged goods by sending you a replacement, the Reward Points and Status Credits for that exchange/replacement item will be added to your account.

THE CREATE AND CRAFT CLUB

Will I still get a £10 Discount Voucher when joining the Create and Craft Club, or on renewing my membership?

When you join the Create and Craft Club, you will receive £10 worth of Reward Points on your account, valid for 3 months from the date of issue. If you renew your Create and Craft Club membership before it expires, you will receive £12 worth of Reward Points on your account, also valid for 3 months from the date of issue.

What happens to my Reward Points and/or Status Credits if I cancel or do not renew my Create and Craft Club Membership?

You will lose your Status Credits, but you will keep your Reward Points. You will automatically revert to a Level One Member of the Maker Rewards programme.

MY ACCOUNT

What happens to my Reward Points and/or Status Credits if I close my Create and Craft account?

If you cancel or close your Create and Craft account, you will cease to be a member of the Maker Rewards programme and you will lose your Reward Points and Status Credits.

What happens if I have more than one account with Create and Craft?

If you have more than one account, your Reward Points will only be added to the Create and Craft Account associated with the account you log in to when you purchase. Similarly, if you wish to redeem your Reward Points, you will need to log in to the account which is associated with the Create and Craft account.

CRAFTING LIVE TICKETS

How do I claim my free tickets to the Crafting Live events?

You must be a Diamond Club Member to claim these tickets. Just log in to your account on www.createandcraft.com and go to your Rewards Account where you will be prompted as to how to claim your free tickets. *If before 26 February, please contact customer services to claim your free tickets.

Diamond Club Members – Crafting Live Tickets

  • During your Diamond Club membership term you are entitled to two free tickets for each Crafting Live event you wish to attend.

  • You must claim these tickets at least 3 days in advance of the start of the event date.

  • You cannot claim these tickets at the door of the Crafting Live event.

  • To claim the tickets, you need to visit the members area of the website and follow the link through to Crafting Live tickets, where you will presented with a promotional code.

  • Place the tickets of your choice into your shopping basket and at the checkout enter the promotion code to reduce the balance to pay to zero.

  • Your Crafting Live tickets will be emailed to the email address that your account is linked to.

  • Please check your inbox and junk folders for the Crafting Live tickets. These need to be printed and taken with you to the event.

  • Create and Craft have the right to withdraw or change this offer at any time. Create and Craft have the right to claim back any tickets that have been purchased outside of the terms above.