Club Help

If you have a question about the Create and Craft Club, you may be able to find an answer below. Here are some of our customers' most frequently asked questions:

Club Magazine

When will I receive my magazine?

When you join, you will receive the next printed edition of the magazine when it is published. You may also receive the current issue (subject to stock availability) although this, and previous issues, are available to members to view online. Magazines are printed on a regular basis, generally quarterly.

Are any of the back issues available to members?

Most of our past issues are free to view online, just follow the links to our back issues page here.

Membership Benefits

What should I do if I have not received my Club Badge?

We're sorry you haven't received your badge. This should have been included in your Welcome Pack. If you contact us, we will do our best to ensure you receive one. Please note that you do not receive a new badge on renewal of your membership.Contact Us.

How does my 10% Discount work?

Your membership entitles you to 10% discount on all orders* for craft products placed online through the Create and Craft website. Please note, however, that you are not entitled to 10% off postage and packaging costs.

*There may be some exclusions, which we will tell you about, such as when a product is subject to a separate promotion.

How do I use my £10 Account Credit?

You are entitled to a £10 Discount Voucher (valid for 3 months) on your account when you join the Create and Craft Club. You can use this voucher to purchase any craft item available on the createandcraft.com/gb website, by placing an order online, through the IVR system or over the telephone, or using our mobile applications.

Please note that for new members, there may be a 24-hour delay before you can redeem your voucher. Your voucher cannot be used against postage and packaging costs or against another membership of the Create and Craft Club.

You are entitled to a £10 discount voucher each year your membership is renewed.

How do I get an Exclusive Club Gift?

Exclusive Club Gifts will be advertised in the Members Area on our website and in the Craft Club magazines. Simply add the item to your basket as you would with a normal order, or order over the telephone, through the IVR system or using our mobile applications and just pay the postage and packing cost at the checkout.

Please note that each Club Gift is limited to one per member.

Membership Renewals

I'm already a member and this doesn't finish until later in the year. Can I purchase this now and activate it when my current membership ends?

Yes, you can buy a new membership and it will be activated when your current membership ends.

Will you remind me when my membership needs renewing?

Yes, we will send you a renewal email and/or a letter (if you don't have an email address), approximately 21 days before your membership is due to lapse. If you have agreed to auto-renewal and you do not notify us that you do not wish to renew your membership, we will renew your membership automatically on each anniversary of the date you joined the Club.

If you have not agreed to auto-renewal of your membership, your membership will lapse unless you agree to renew this.

Can I buy the membership as a gift for someone else?

No, you can't currently buy this as a gift.

I still have a problem that is not covered in your FAQ section?

Further information about the Create and Craft Club can be found here.

Further information about the Create and Craft Club can be found in the Members Area. However, should you still have any other queries about the Club, we can be contacted on 08717 123455 (Calls will cost 13p per minute plus your phone company's access charge) or email us at [email protected]

*Calls cost 10p per minute plus network extras.