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Got a question? Our customers‘ most Frequently Asked Questions might help you. If you cannot find the answer to your question, please don‘t hesitate to contact us.


Customer Services


*Emails to this address concerning delivery of items or account information may not be answered as promptly as technical questions.

Write To Us

Create and Craft
Ideal Home House,
Newark Road,

Create and Craft is a trading name of Ideal Shopping Direct Limited Registered in England: No. 1534758 VAT No. GB 738164028

Telephone - Customer Service

When dealing with a query, we will be able to help you quicker if you have your account number ready.

Open 8am-6pm Monday to Friday

For all customer services queries please Telephone: 08717 123455 *

To leave a message on our voicemail and have an agent call you back as soon as possible please Telephone: 0330 3221301

Storage 4 Crafts - for all enquiries regarding orders for Storage 4 Crafts furniture only, Telephone: 01769 571265 or Email:

COLOP E-Mark Printers - for all enquiries Telephone: 0121 6200 8918 or Email:

* Calls will cost 13p per minute plus your phone company's access charge.