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Delivery FAQs

Please be aware that deliveries may take a little longer than usual due to extra measures put in place to help keep colleagues and customers safe.

If you have a question about shopping online at createandcraft.com, you may be able to find an answer below. If your question is not answered below or for general enquiries/feedback regarding Create and Craft, please click here to Contact Us.

Here are some of our customers' most frequently asked questions.

Ordered items are usually despatched within 3 to 5 days.

Most deliveries require someone to be present to accept and sign the delivery. This is to ensure the goods are delivered and received correctly.

If you can't be there to sign for delivery and your order qualifies, you may be able to provide special delivery instructions during the checkout process for our drivers to leave the item(s) with a neighbour or in some other safe place.

Otherwise you can specify a different delivery address and have your order delivered to your workplace, friend's house etc.

Age Restricted Products

You must be over the age of 18 to purchase age restricted products, such as craft knives, sharp scissors and paints containing solvents. When delivered, such products must be handed to someone over the age of 18. Age verification may be required at point of delivery.

Postage and Packaging

  • 1 item = £2.99 P&P
  • 2 items = £5.98 P&P
  • 3+ items = £6.99 Capped P&P

Please note, these P&P charges apply to the majority of purchases, but there may be exceptions, such as for heavier items or more expensive items where higher P&P charges apply.

International Delivery

We offer overseas delivery on a selection of craft items. Please see our International Delivery page for more information. Click here for details.

Brexit

As you’ll be aware the UK leaves the EU at Midnight on 31st December 2020. This does mean that we’re expecting delays to deliveries outside of the UK during the BREXIT transition into early 2021. We will continue to update this section as we receive further information.

  • Are you still shipping to EU Countries post 31 December 2020?
    Yes, we can ship parcels Worldwide and will continue to do so post 31 December 2020
  • Will I have to pay Duty & Tax on goods shipped to EU Countries?
    Ideal Shopping Direct will be paying any duty & tax on all goods shipped to EU Countries post 31 December 2020
  • Will there be any delays to shipping after 31 December 2020?
    The situation is changing on a daily basis, as well as potential delays due to BREXIT there’s also currently delays due to COVID-19 restrictions. We do envisage on-going port congestion to drive delays. We will continue to update this message as required
  • Is Northern Ireland impacted in the same way?
    It is expected that there may be some delays due to Customs checks post 31 December 2020 but we will keep you updated on this as we receive additional information

ASDA toyou Service

We are proud to now be working with ASDA and their amazing ‘toyou’ service focused on convenience toyou, freedom toyou and of course, great service toyou!

Postage and Packaging Costs are as above.

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