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Ordering FAQ's

If you have a question about shopping online at createandcraft.com, you may be able to find an answer below. Here are some of our customers' most frequently asked questions.

 

If your question is not answered below or for general enquiries/feedback regarding Create and Craft, please click here to Contact Us.

 

Ordered items are usually despatched within 3 to 5 working days.

 

Most deliveries require someone to be present to accept and sign the delivery. This is to ensure the goods are delivered and received correctly.

 

If you can't be there to sign for delivery and your order qualifies, you may be able to provide special delivery instructions during the checkout process for our drivers to leave the item(s) with a neighbour or in some other safe place.

 

Otherwise you can specify a different delivery address and have your order delivered to your workplace, friend's house etc.

Postage and Packaging

Please note, these P&P charges apply to the majority of purchases, but there may be exceptions, such as for heavier items or more expensive items where higher P&P charges apply.

International Delivery

We offer overseas delivery on a selection of craft items. Please see our International Delivery page for more information. Click here for details

Craft Universe Delivery

For Craft Universe products, which are shipped from our international partners, the following P&P charges will apply: