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Ordering FAQs

How do I use the Create and Craft website?

Shopping online with Create and Craft is straightforward and convenient.

The Homepage

The homepage is the starting point of your online shopping experience with Create and Craft. From this page, you can browse through our entire range by selecting the product category you're interested in. The homepage also contains links to our pick of the day products, best sellers and special offers, as well as customer services/information pages. You can also see which shows are coming up by clicking on the TV Schedule watch our television shows, by clicking on watch Us Live. any point, you can return to the homepage by clicking the Create and Craft logo.

How Do I Search For Products?

There are several ways of finding products on Create and Craft. You can browse products from the last 7 days of shows, click on a category, search for specific products, visit our Top Brands visit our Brand Shops.


Each time you select a category from the homepage, you will be shown a list of relevant sub-categories and criteria that you can select for further browsing.


You can also search for products by name, brand or product number. Just enter the type of product (e.g. decoupage, glitter or dies) or the brand name (e.g. Crafter's Companion, Tattered Lace or Hunkydory) into the Product Search box and we'll return all of the products which match your chosen word. Entering a valid product number into this search field will take you straight to that product

Placing an order

To place an order, you can either click the 'Buy Now' button – which takes you straight to checkout or click the 'Add to Basket' button, which will store the item in your basket.

Age Restricted Products

You must be over the age of 18 to purchase age restricted products, such as craft knives, sharp scissors and paints containing solvents. When delivered, such products must be handed to someone over the age of 18. Age verification may be required at point of delivery.

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Returning Customers

If you are not logged in, the next page you see will give you the option of adding your details as a returning customer – by inputting your email address and password, then clicking 'Login & Checkout' (skip to At Checkout below).

New Customers

If you are a new customer, you will be asked to give your email address and click 'Continue to Checkout' (skip to At Checkout below).

Add to Basket

Once you have clicked 'Add to Basket' a page will pop up giving you the option to View Basket, Checkout or Continue Shopping. If you View Basket, you then have the option to remove items from your basket, continue Shopping or Checkout.

Returning Customers

If you are not logged in, the next page you see will give you the option of adding your details as a returning customer – by inputting your email address and password, then clicking 'Login & Checkout'.

New Customers

If you are a new customer, you will be asked to give your email address and click 'Continue to Checkout' (see At Checkout below).

At Checkout

You will then be asked to fill in Your Details for Delivery, Billing and Payment. At this point you can add any Promotional Codes and can also choose to add a Pre-paid Returns label to your parcel so you can easily return any unsuitable item through Collect+.

New Customers

At this point you have the opportunity to Create an Account, which will make your journey faster when you shop again. Once you have filled in your details, click Place Order to complete your purchase. You will then receive a confirmation message, followed by a confirmation email.

Paying with a credit or debit card

You can pay for your purchases online using most major credit or debit cards, including Mastercard, Visa Credit Card, Visa Debit Card, Visa Electron, Solo, Maestro and American Express. We do not accept Corporate Link cards at present.

Your credit card details will be encrypted to help keep them secure. Please note that in the interest of security, will never ask for your full username, password or credit card details via emails, pop-ups, or for any purpose other than registering or placing an order on See our Security Page for more information.

Paying with PayPal

*PayPal is a safer, faster, more secure way to pay online. PayPal hides your financial details so you don't have to share them online. PayPal also protects your purchases - so you can shop with confidence.You can make PayPal payments using your credit card, debit card, or bank account. You only need to register the details for your choice of payment once and PayPal will remember and safeguard them for you. You can then use the same method each time you shop. All you need is your email address for quick, easy payment.

Please note: PayPal cannot be used in conjunction with Flexi-pay or for continuous payments or renewals. It cannot be used to pay for Create and Craft Club membership.

Paying with Flexi-Pay

On certain products we offer Flexi-pay, which allows you to spread the cost of the product (excluding postage and packaging) across 2, 3 or 4 monthly instalments, interest free. See our Flexi-pay for more information.

Refused Credit/Debit cards while ordering

If your credit or debit card was refused while placing an order on, please re-submit your order using a different card. For details on why your card was refused, please contact your card issuer.

Cancelling an order

To cancel an order please Contact Us we have dispatched the goods to you. Where goods have already been dispatched to you, you have a statutory right to cancel the contract within seven working days of receipt and return the products in accordance with our policy. See our Returns & Refunds policy for more information.

Using discount vouchers

Discount vouchers can be redeemed against purchases made online and over the phone (subject to terms and conditions). Although you will not see the discount in your basket, the details will appear on the confirmation screen when you check out. Please refer to individual promotions for full terms and conditions on how and when you can spend your voucher. See our Prize Draws & Promotions for further details