What is Flexi-pay?
Flexi-pay is a service we offer our customers to help make a product more affordable by spreading the cost(excluding postage and packaging) across 2, 3 or 4 instalments, interest free.
The first payment is made when you place your order and the remaining payments will be taken in subsequent monthly instalments.
Flexi-pay is so easy to set up – we do it all for you!
How it all works...
Step 1: Look For the Flexi-pay Symbol
Wherever you see this Flexi-pay symbol - on TV or on the website - it means you can choose the Flexi-pay option for that item if you wish. The option to pay by Flexi-pay may be limited to a particular show or time period. Customers can choose this option by speaking with our orderline team, via our website or via our mobile app. All customers are eligible to use Flexi-pay when it is offered, however, we reserve the right to refuse to allow payment by Flexi-pay.
Step 2: See the Flexi-pay Details on the Product Page
To find out which Flexi-pay options are offered for an item, simply click on the 'Flexi-pay Details' tab on the product page. You'll see what Flexi-Pay Plans there are, how many payments you'll need to make, and the amount of each payment.
Alternatively, Contact Us to discuss your options.
Step 3: Flexi-Basket
Once you've added one Flexi-pay item to your basket, you can add others (Even if they're not on Flexi-Pay). These additional items will also be included in your Flexi-pay plan*.
* Please check your basket before you check out, as some items may not be available on Flexi-pay.
Step 4: Select Your Flexi-pay Items in the Checkout
Once you've added your items to your basket and reached the checkout, you'll be taken to an Order Confirmation page. Under Payment Options, tick the box 'Add Flexi Pay to my order'.
If you have some Flexi-pay and some non-Flexi-pay items on the same order, you may be offered the opportunity to pay for all products by Flexi-pay through Flexi-Basket.
If you don't want to do this, or if you're not offered this option, you'll pay for any non-Flexi-pay items in full when you place your order.
If you order two products at the same time but with different payment schedules – for example, a two-month and a three-month term - you'll automatically be given the choice of paying for both products over the longer time period.
Once you have decided which item(s) you would like to include in Flexi-Pay, you then Choose Your Plan.
Confirm your Flexi-Pay Options.
Step 5: Confirm Your Selection and First Payment
Read through your Basket Summary to check that Flexi-pay has been applied and that your first payment (made with your order), is what you expect.
If you order over the phone, our Customer Services adviser will confirm your plan.
Step 6 – Payment
Flexi-pay instalments must be paid with a credit or debit card. At this time Maestro cards are not supported for payment by Flexi-pay, however you may pay for a product in full using a Maestro card.
We take payment of the first instalment, plus postage and packaging, when you place your order, then subsequent monthly instalments automatically from the same card until the order is fully paid.
Please note: If the credit or debit card you used to pay Flexi-pay instalment is lost, stolen or cancelled, you must update your details. You can do this by logging into your account on our website on the Flexi-pay Plans Page page. If you change your card details while you have any Flexi-pay instalments outstanding, the next instalment(s) due will be taken when you register your new card with us even if this is earlier than when the instalment is otherwise due. This ensures that the credit or debit card details have been validated. Alternatively you can contact our Customer Services department, who can update the credit or debit card details held for you.
If the credit or debit card with which you are proposing to pay for your Flexi-pay order expires within 1 month of the final instalment under your Flexi-pay Plan is due to be taken, then you will not be able to use this card to pay for your Flexi-pay order.
Step 7 – Confirmation of Your Purchase and Flexi-pay Amounts Schedule
You'll receive a letter through the post, detailing your purchase and confirming payment amounts and the dates they'll be taken from your credit/debit card. You'll know exactly what you'll be paying, and when.