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InPost

InPost is the 24/7 automated parcel locker company that gives customers the flexibility to return online shopping any time, day or night, in seconds.

InPost locker

Return Your Item(s)

Return in seconds with 24/7 InPost Lockers. No queues and contact-free.

Please note: The cost for this return option is £1.50 and will be deducted from your refund when it has been processed. Replacements are free.

Book return

Book return

Customer submits details on the returns portal and generates a QR code.

Scan & drop

Scan & drop

Customer goes to a locker, scans code and puts their parcel in the locker. Digital receipt available.

Carrier applies label

Carrier applies label

Courier collects the parcel from the locker, prints a label and applies it to the parcel.

Back to retailer

Back to retailer

Courier collects the parcel from the locker, prints a label and applies it to the parcel.

If a customer faces an issue at a parcel machine, they should contact InPost directly on 0330 335 0950
(Monday to Friday 8am – 10pm, Saturday, Sunday & Bank Holidays 8am – 8pm)

There are Customer FAQs on our website inpost.co.uk/users/help/ where they can also get in touch with us via our webform. If there are any unexpected delays or other issues, please contact us via email on help@inpost.co.uk where we will respond within 24 hours.

Convenient – situated outdoors and accessible 24 hours a day, 7 days a week

Safe – monitored by three CCTV cameras

Self-service – operated by customers via the touch screen

Available in 3 sizes:

Small
8cm x 38cm x 64cm

Medium
19cm x 38cm x 64cm

Large
41cm x 38cm x 64cm

Weight
Up to 15kg

InPost locker