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Delivery & Returns - Craft Items

Returns and Refunds

Want to return an item? It’s easy – just follow the guidelines below:

  • You can return any item within 28 days of receipt for a refund.
  • For all returns, the items returned must be in their original condition and in original packaging; all goods will be inspected on return. Please note that CDs cannot be returned if opened, unless faulty.
  • We will refund the price you paid for your product, including sale items (excluding P&P costs).
  • The Despatch Note shipped with your order will contain a Returns Slip and a Returns Address Label. Please fill in the Returns Slip, indicating the reason for your return and place it in the parcel. Pack the parcel securely and attach the Returns Address Label to the front.
  • The goods are your responsibility until they reach our warehouse, so make sure the item is well packed to prevent any damage.
  • You are responsible for the cost of return postage. We recommend using Recorded Delivery for low value items and Special Delivery for items over £39.
  • If you want it replaced for a different size or colour, or you want a different item, you will need to place a new order.
  • Our returns address isIdeal Home House, Newark Road, Peterborough, England, PE1 5WG.
  • If the product is damaged, faulty, or the wrong item and you require a replacement, please email [email protected]
  • Just completed your order but changed your mind? You can return it under the Distance Selling Regulations.
  • It can take up to 21 days for your return to be delivered back to our warehouse in the UK, depending on your location and which postal service you use. Please see below timeframes as a guide:
    • Ireland – 14 days
    • Europe – 14 days
    • US – 10 days
    • Rest of world – 21 days
  • As soon as we receive your return, we’ll check it, and then refund you if everything is in order. Anything in an unsuitable condition will be sent back to you.
  • We’ll send you an email as soon as we are confident the goods are in their original condition and the return has been allocated to your account.
  • Any refund will automatically be issued to the card you used to place the original order. This can take between 5 – 10 days (after the date we receive the goods) to show on your bank/credit card account, dependent on your bank/card issuer.

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