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Promotions FAQs

If you have a question about shopping online at, you may be able to find an answer below. Here are some of our customers' most frequently asked questions.

If your question is not answered below or for general enquiries/feedback regarding Create and Craft, please here to Contact Us.

How can I use my discount voucher?

Discount vouchers can be redeemed against purchases made online and over the phone (subject to terms and conditions). Although you will not see the discount in your basket, at the checkout you will be able to enter your promotional code and the details will appear on the confirmation screen when you check out. Please refer to individual promotions for full terms and conditions on how and when you can spend your voucher. View our current Prize Draws & Promotions

What are 3 for 2 offers?

Buy three products for the price of two. To activate you need to place three or more qualifying products* into your basket, at which point your discount is applied. *Qualifying products are specific to individual promotions.

How do 3 for 2 offers work?

The price of the cheapest item in the offer will be deducted from your order. The discount you receive is divided across the 3 qualifying items.

Can I return one or more products that I have bought as part of a 3 for 2 offer?

Yes, returns work in the same way as for normal purchases. See our Returns and Refunds page.

Can I get a refund on one or more products bought in a 3 for 2 offer?

If you return one or more products bought in a 3 for 2 offer you will only be refunded the value of the product(s) minus the discount you received on the product at purchase. For more information, see our Returns Policy.