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If you do not wish to retain the product and simply want a refund, return the complete product within 14 days of delivery, and we will process a refund according to your method of payment. Please note that customers who have received their order and are not happy with their purchase will need to return their package at their own cost unless the product is faulty, damaged or has been sent by us in error. Please allow five to seven working days for your refund to show in your account. Please note that in some circumstances, such as faulty goods returned after the 14-day money-back period, a refund may take longer to process.

Returns Exceptions

Type Of Goods

Return Timeframe


Not returnable if pack is unsealed

Perishables (food, plants)

Not returnable

Personalised items

Not returnable


Not returnable if security tag removed

Hygiene items

Not returnable if pack is opened or hygiene strip removed

Mobile phones

Not returnable if product is used or SIM card pack opened


Not returnable

Concert/Event Tickets

Not returnable

These returns exceptions do not affect your statutory rights.