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Return To Returns Policy

Your Returns Options

Customers are responsible for paying return postage (unless otherwise stated).

All returns should include a Returns Slip which can be found on your Despatch Note. The Returns Slip allows us to link your return to order, without this processing of your return may be delayed or not possible. The Despatch Note will also give you the required information on how to complete the slip.

Once you have completed the required sections of the Returns Slip simply tear off and place it in the parcel. Pack the parcel securely and attach the Returns Address Label to the front of the parcel and then follow the requirements for one of our returns options.

Asda toyou

Complete the Returns Slip found on your Despatch Note and enclose this in your parcel.

Referring to the Asda toyou leaflet, attach the Asda toyou Return Label (bottom section of leaflet with barcode) to the outside of the package.

If you have not received an Asda toyou leaflet in your parcel then you can download one from the Asda toyou website, using the below link, or in the Asda store.
https://www.toyou.co.uk/home

Take your parcel to any Asda store or petrol station and drop off at the signposted toyou return point. You will receive a receipt which can then be used to track your parcel all the way to us. For more information, click here: https://www.createandcraft.com/gb/toyou-returns


Cost to use this service – Free

Please retain the proof of return for your records.

Please note: maximum weight for this service is 25kg and the maximum dimensions are 60 x 60 x 90cm.

Complete the Returns Slip found on your Despatch Note and enclose this in your parcel. Attach the returns address section of the Despatch Note to the outside of your parcel.

Cost to use this service - £2.99 (inc. VAT and insurance).

To return your product with Hermes using the Parcel Shop Drop Off option please use the following link and follow the instructions.

https://new.myhermes.co.uk/return.html#/

Please retain the proof of return for your records

Please note: maximum weight for this service is 15kg and the maximum length is 120cm. If you add the two shortest dimensions and multiply them by two, add the length, the total calculation needs to be under 225cm.

Complete the Returns Slip found on your Despatch Note and enclose this in your parcel.
Attach the returns address section of the Despatch Note to the outside of your parcel

Cost to use this service - From £2.99 (inc. VAT and insurance).

To return your product with Hermes using the Courier Collection option please use the following link and follow the instructions.

https://new.myhermes.co.uk/return.html#/

Please retain the proof of return for your records.

Please note:maximum weight for this service is 15kg and the maximum length is 120cm. If you add the two shortest dimensions and multiply them by two, add the length, the total calculation needs to be under 225cm.

Complete the Returns Slip found on your Despatch Note and enclose this in your parcel.
Attach the returns address section of the Despatch Note to the outside of your parcel

Cost to use this service – Dependant on parcel size and method chosen

Royal mail returns can be sent from any Post Office.

Please retain the proof of postage for your records.

Please note: this is not a pre-paid label and you will need to pay postage costs if choosing this method of return.

If you wish to return your package using Collect+ please contact Customer Services and they will be able to assist you.

Cost to use this service - Postage charges may apply to this option.

Please retain the proof of return for your records.

Please note: maximum weight for this service is 10kg and the maximum dimensions are 50 x 30 x 30cm.

If you wish to return a product large in size or weight which cannot be returned by one of our standard return options please contact our Customer Services team. We can arrange collection of the item from you, we reserve the right to deduct the cost of the return from the reimbursement we make to you for the goods.