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Customer Care

Club Member Benefits

How do I use my £10 Account Credit?

As part of the club membership service, you are entitled to a £10 credit (valid for 3 months) on your account.

You are entitled to a £10 credit each year your membership is renewed.

You can use your discount voucher to buy any craft purchases on the website, order entry or the IVR system.

Please note: You have to add products worth at least £10 to your basket, before your £10 credit appears on your account. (Please note for new members there may be a 24 hour delay before you can redeem your voucher.) The account credit cannot be used against another membership or P&P costs.

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How do I get my exclusive gift?

Our regular exclusive gifts will be advertised in the club area on our website. Simply add the item to your basket as you would with a normal order and just pay the postage and packing at the checkout. Members Area.

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What should I do if I have not received my club badge?

We're sorry you haven't received your badge. If you give us your information, we will do our best to ensure you receive one. Contact Us.

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10% Discount

Your membership entitles you to 10% discount on all orders* placed online through the create and craft website. *There may be some exclusions, such as when a product is subject to a separate promotion. Please note: You do not get 10% off postage and packaging costs.

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Will I receive another badge and £10 credit if I renew?

Every time you renew your membership, you will receive another £10 account credit. However, another badge will not be sent.

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