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Terms/FAQs Hub


Need to check out our terms and conditions? Find the terms you need in one of the boxes below.

Terms & Conditions

These terms and conditions apply to your use of this website,, and cover Delivery, Payment, Cancellation and Returns, Liability, and our Privacy Policy.

Club Terms & Conditions

These terms and conditions are applicable to your membership of the Create and Craft Club, and include your Entitlement, Renewals and Cancellations, and the use of Club Content.

Competitions, Prize Draws and Promotions

We regularly run competitions, prize draws and promotions, and send discount vouchers to our customers. Here, you can find the terms and conditions for each one we’re currently running.

Product Replacement Plan Terms

Our product replacement plan exists for your benefit and protection, covering products that have suffered damage. Read these terms and conditions to find out what it could do for you.