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Account FAQs

How do I create an account?

Creating an account with us will make your online visits to much quicker and easier.

To create an account, simply click on ‘Login’ at the top right of the website. Here you will be able to register your details.

Alternatively, you can create an account when you checkout. Firstly you will need to add the items you would like to purchase to your basket. Once these items have been added, view 'Your Cart' and proceed to 'Checkout'. You will be asked to enter your email address as a new customer to continue your purchase. Alternatively you will be given the option to 'Create an Account'.

Logging in to your account

To log in to your account click on 'Your Account' or ‘Login’ at the top right corner of the page. This will take you to a page where you can enter your email address and password. When entered correctly you will be logged into your account.

Logging in makes placing an order even faster and easier than usual, as your shipping details will already be filled in. While logged-in, you can change any of these details as well as any other addresses or details you may have entered previously.

What if I forgot my password?

If you've forgotten your password, click 'Your Account' at the top right corner of the page - there you will be able to fill out the forgotten password field with your email address and an email will be sent to you to reset it.

Alternatively, contact a member of our Customer Services team who will be able to help. See Contact Us for details.

Are my details secure?

Shopping on Create and Craft is as secure as shopping in any store. Your card details will be encrypted to help keep them secure. Please note that in the interest of security, Create and Craft will never ask for your full username, password or credit card details via email, pop-ups, or for any purpose other than registering or placing an order on

How can I view and update my account details?

Once you've registered with, you can log in to your account at any time to view and update the personal details you have saved. Here you can change and update.

What should I do if I lose or change my debit or credit card?

You can update your card details in your account section under ‘Payment’.

Please note: If the card used to pay any Flexi-pay instalments is lost, stolen, or cancelled, you must contact Customer Services so we can update your account. Changing the card details stored against your regular Create and Craft account will not automatically update your Flexi-pay account.

What should I do if my account is locked?

Please contact Customer Services who will help you unlock your account.

How can I check my order status and order history?

You can do this by clicking on the ‘Order Status’ button on the top right of the website. Alternatively you can log in to your account to view past and current orders.