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Ordering FAQs

How do I place an order?

Virtually every item you see on air can be viewed and purchased through, as well as thousands of items that are not on air. Simply find the item you want, view the features on the Product Page and click Add to Cart.

FastTrack Ordering

Telephone number 1-855-448-1112 then press 2 - Open 8am - 10pm EST, 7 days a week, Fast Track is an automated ordering service that's a fast and easy way to order the on air item or a known item number.


Order Line telephone number 1-855-448-1111 Available between 9am - 1am ET, 7 days a week, our friendly and knowledgeable representatives are ready to take your call.

What are the payment options?

You can pay for your purchases online using most major cards, including Mastercard, Visa, Visa Debit, Maestro, Diners Club, American Express, JCB and Discover.

Your card details will be encrypted to help keep them secure. Please note that in the interest of security, We will never ask for your full username, password or credit card details via emails, pop-ups, or for any purpose other than registering or placing an order. You can also purchase one using PayPal. Checks are not accepted.

How do I pay with PayPal?

*PayPal is a safer, faster, more secure way to pay online. PayPal hides your financial details so you don't have to share them online and PayPal also protects your purchases.You can make PayPal payments using your card or bank account. You only need to register the details for your choice of payment once and PayPal will remember and safeguard them for you. You can then use the same method each time you shop. All you need is your email address.

*Please note: PayPal cannot be used in conjunction with Flexi-Pay.

How does Flexi-Pay work?

On certain products we offer Flexi-Pay, which allows you to spread the cost of the product (excluding shipping and handling) across 2, 3 or 4 monthly instalments, interest free. Flexi-Pay instalments must be paid with a card. At this time PayPal and Maestro Debit Cards/pre-paid cards are not supported for payment on Flexi-Pay. See our Flexi-pay page for more information.

What should I do if my card was refused when placing an order?

If your card was refused while placing an order, please re-submit your order using a different card. For details on why your card was refused, please contact your card issuer.

How do I use a discount coupon?

Discount coupons can be redeemed against purchases made through and over the telephone (subject to terms and conditions). These can be applied at the checkout. Please refer to individual promotions for full terms and conditions on how and when you can spend your coupon.